Privacy Protection Policy（Effective March 16, 2026）
ServiceJDC (hereinafter referred to as the “System”) is a field service management system and mobile platform provided by Mercuries Data Systems Ltd. (hereinafter referred to as the “Company”). We recognize the importance of your privacy and have established this Privacy Policy to explain how we collect, process, and protect your personal data, as well as to inform you of your rights. This Policy applies to all services provided by the System and is governed by the applicable laws and regulations of the jurisdictions in which we operate. Privacy laws, including the types of data processing that are required, permitted, or prohibited, vary across different countries and regions worldwide. Therefore, if you access or use the System across national, regional, state, provincial, or other geographical boundaries, the data processing practices described in this Policy may differ from those applicable in your country or region. Please take note of this accordingly.
If you do not agree with any part of this Policy, please discontinue use of the System immediately. By continuing to use the System, you acknowledge and agree to the terms of this Policy.
1. Personal Data We Collect and the Purpose of Collection
In order to provide complete and properly functioning services, we must collect and use certain personal data from you. If you do not provide such data, you may be unable to register for or use certain features of the System.
Data Type | Examples of Data | Purpose of Collection | Collection Method |
|---|---|---|---|
Basic Account Information | Name, nickname, contact information (such as mobile phone number, email address, or mailing address), profile photo or avatar, age or date of birth, login username and password, and payment method (including related payment verification information). | For identity verification, creation of your dedicated account, delivery of service notifications, customer service, and communication. | Provided directly by you. |
Device and Technical Information | Device model, operating system and version, IP address or other device identifiers, storage permissions, telephone permissions, camera permissions, mobile network data, and language preferences. | To maintain the proper operation of the system, enhance service experience, ensure device identification accuracy, and safeguard account security. | Automatically collected when you actively use clock-in or related system functions. |
Location Information | Real-time location data obtained through GPS, Wi-Fi, base stations, or other positioning technologies. | To enable field staff clock-in functions and provide field management services, including real-time location tracking and historical trajectory records, for your employer (enterprise account owner). | Collected automatically by the system after obtaining your consent. |
Usage Information | Work reports, uploaded photos, audio recordings, or other user-generated content. | To process field staffs’ work reports and provide field management services for your employer (enterprise account owner). | Provided directly by you. |
Please note: Your location information serves as a core basis for the System’s field management functions. If you refuse to provide such information, certain related management features may not function properly, including but not limited to task clock-in and attendance clock-in functions.
2. Use and Sharing of Personal Data
(1) Unless we have obtained your explicit authorization or are required to do so by applicable law, we will not provide your personal data to unrelated third parties.
(2) We may use your personal data for the following purposes:
- Internal Use: We will use your data for identity verification, customer service, data archiving, system backup, customer support, sending non-marketing notifications, and continuously improving the quality of our services.
- Marketing and Advertising: Subject to your consent, we may use your data to provide service recommendations and product promotions. You may adjust your preferences or opt out of receiving marketing communications at any time through your account settings.
- Sharing with Your Employer (Enterprise Account Owner): As the System is an enterprise field management platform, we are required to provide certain data — including your name, mobile phone number, location information, clock-in records, and work report content — to your employer for management and performance evaluation purposes. This constitutes a core function of the System. By using the Service, you acknowledge and agree to such data sharing.
(3) Legal Requirements and Protection We may share your personal data under the following circumstances:
- To comply with lawful requests or investigations conducted by judicial or governmental authorities.
- To investigate or prevent illegal activities (such as fraud) or situations involving potential threats to personal safety.
- In emergency situations or when providing emergency assistance services in response to specific incidents.
- To protect the legitimate rights and interests of the Company, other users, or the public.
3. Data Security and Protection Measures
We are committed to implementing physical, electronic, and administrative safeguards in compliance with applicable laws and regulations to protect your personal data against loss, theft, unauthorized access, or disclosure.
(1) Security Technologies: We use encryption technologies to protect data transmissions and regularly conduct security vulnerability assessments and updates to our protective measures.
(2) Access Control: Access to your personal data is limited to employees, contractors, or agents who need to know such information for legitimate work-related purposes. All such personnel are subject to strict confidentiality obligations, and violations may result in disciplinary action.
(3) Data Retention: We will retain your personal data only for the minimum period necessary to fulfill the purposes described above. When the data is no longer required, we will take reasonable measures to delete or anonymize it.
While we strive to safeguard your information to the best of our ability, please understand that data transmission over the Internet inherently carries certain risks. You are responsible for safeguarding your account credentials and are advised to update your password regularly.
4. Your Rights Regarding Personal Data
In accordance with the Personal Data Protection Act, you have the right to exercise the following rights at any time:
(1) Access and Review: You may log in to your account at any time to access and review your personal data.
(2) Obtain a Copy: You may request a copy of your personal data.
(3) Supplement or Correct: If your personal data is inaccurate or incomplete, you may update it yourself or request correction.
(4) Restrict Collection, Processing, or Use: You may request that we cease the collection, processing, or use of your personal data.
(5) Deletion: You may request the deletion of your account and all associated personal data.
If you wish to exercise any of the above rights, please submit your request through the following contact channel:
Customer Service Email: service@servicejdc.com
Upon receiving your request, we will process and respond as promptly as possible. Assistance will be provided after verification of your identity.
5. Miscellaneous Provisions
(1) Cookies and Tracking Technologies: We and our partners may use cookies and other tracking technologies to verify your identity, remember your preferences, and improve the quality of our services.
(2) Policy Updates: The Company reserves the right to amend this Policy at any time. In the event of material changes to this Policy, we will notify you through system announcements or email. Your continued use of the Service after such updates constitutes your acceptance of the revised terms.
Mercuries Data Systems Ltd.
March 16, 2026
