Customer Service Chatbot
Create a bot that perfectly fits your business needs with highly customizable features!
ServiceJDC integrates with your company's and clients' LINE Official Accounts, supporting custom chatbot keyword responses, actions and process settings, tag settings, and friend management. Whether it's instant consultations or service dispatch, automation is at your fingertips. This intelligent customer service enhances business efficiency and fosters smarter customer interactions.
Customer Service Chatbot
Create a bot that perfectly fits your business needs with highly customizable features!
ServiceJDC integrates with your company's and clients' LINE Official Accounts, supporting custom chatbot keyword responses, actions and process settings, tag settings, and friend management. Whether it's instant consultations or service dispatch, automation is at your fingertips. This intelligent customer service enhances business efficiency and fosters smarter customer interactions.
Your Business-Specific Bot
Available 24/7, 365 days a year
Flexible Customization and Deep Application
Businesses can tailor their chatbots according to their specific service scenarios, including response content, keyword recognition, member identity recognition, response identification, and process steps. Achieve automated responses, smart queries, and appointment scheduling effortlessly!
Automated Service:
More Professional, Efficient, and Effortless
Businesses can customize their chatbots to respond to customer inquiries automatically, providing guidance and solutions around the clock. This not only saves manpower but also ensures faster, seamless service.
Automated Responses
Customize keywords for common customer inquiries to provide relevant responses, guidance, and services.
Smart Queries
Connect with ServiceJDC's equipment data, allowing users to query information about company or personal equipment, such as contract numbers, warranty expiration dates, installation locations, and statuses.
Smart Appointment Scheduling
When customers require advanced services, the chatbot can identify the customer's identity first, facilitating appropriate service guidance. If the customer is not a company client, the bot can guide them through the registration and binding process for a better customer experience.
Automated Service: More Professional, Efficient, and Effortless
Businesses can customize their chatbots to respond to customer inquiries automatically, providing guidance and solutions around the clock. This not only saves manpower but also ensures faster, seamless service.
Automated Responses
Smart Queries
- Equipment Warranty Connect with ServiceJDC's equipment data, allowing users to query information about company or personal equipment, such as contract numbers, warranty expiration dates, installation locations, and statuses.
- Task Progress Link with ServiceJDC's task records, enabling users to check the progress of various tasks within a specified time frame, keeping them informed about service records.
- Single Record Combine with ServiceJDC's form data to provide users with queries like maintenance service records, scheduled maintenance forms, and installation service forms.
- Statistical Data Connect with ServiceJDC's custom data tables to automatically compile relevant statistics, such as the number of repairs or monthly maintenance costs, providing quick access for customers.
Smart Appointment Scheduling
- Advanced Service and Member Identification When customers require advanced services, the chatbot can identify the customer's identity first, facilitating appropriate service guidance. If the customer is not a company client, the bot can guide them through the registration and binding process for a better customer experience.
- User Interaction and Tag Settings The chatbot can add tags to users through Q&A interactions, such as location or purchased products, for more effective connections.
- Task Creation and Auto-Assignment The chatbot supports multi-step interactions and processes like repair or service appointments. It can confirm customer information step-by-step and link it with ServiceJDC's tasks and forms, achieving automatic task assignments.
- Tag Judgement and Personalized Responses The chatbot can use tags as judgment conditions to provide different instructions or personalized responses. For instance, recognizing a user's location can automatically assign a local service provider, or respond based on the user's membership level.
Easy Integration with LINECommunity
ServiceJDC connects with LINE services, allowing users to experience services by simply joining the company's LINE Official Account without downloading additional apps.
- Easy Creation and Customer Maintenance Start using the service in just four steps by inputting Messaging API information into ServiceJDC through your existing or new LINE Official Account!
- Quick Join via QR Code Provide a downloadable QR code for the LINE Official Account, which can be placed on the website or in physical stores for customers to quickly scan and join.
- Custom Menus with Rich Templates ServiceJDC integrates with LINE Official Accounts offering multiple template menu settings. It supports custom template uploads and provides various free templates for businesses.
- Broadcast Messages with High Efficiency Send broadcast messages through LINE Official Accounts to reach friends/customers more efficiently, making communication more precise and effective!
Customer Registration and Tag-Based Marketing
Customer Registration and Membership Binding
Support customer data entry for registration and membership binding on the LINE Official Account. The system will automatically create a customer list in ServiceJDC, making enterprise services more comprehensive and unified.
Tag-Based Segmentation for Targeted Marketing
Offer tag management to categorize customers based on their needs, sending personalized messages to increase marketing precision and interaction rates!
