ServiceJDC Product Solutions
The industry's only comprehensive cloud service, featuring attendance tracking, maintenance dispatch, sales management, inspection tours, and mobile office applications, helping businesses achieve digital transformation effortlessly.
Cloud-Based Human Resource Management Service
Attendance System
Compliant with current regulations and deeply rooted in attendance management, we offer comprehensive features needed by businesses. These include online shift scheduling, employee pre-scheduling, mobile app clock-in (Wi-Fi, NFC, and GPS-based check-in options), leave and overtime approval, and detailed work hour reports. We also support safe distance alerts for clock-ins and mobile device binding to prevent location spoofing and time tampering, helping businesses manage attendance matters with ease.
Attendance Tracking System Services
Flexible Enterprise Settings to Meet the Needs of Various Industries
The Best Alternative to Traditional Time Clocks: Mobile Clock-In Service
Online Clock-In App
Our cloud-based clock-in app supports GPS, Wi-Fi, and NFC modes. It's the only system in the industry that automatically compares GPS locations with customer or equipment locations and prevents mobile location spoofing and clock-in time tampering (which LINE clock-ins can't prevent). Customizable settings to meet diverse attendance management requirements across various industries!
Multiple Shifts / Automatic Checks / Flexible Scheduling Service
Shift Scheduling
Deeply rooted in attendance management and compliant with current regulations, we offer features needed by businesses. These include annual calendars, shift scheduling rules, preset leave, and overtime settings, with both basic and customizable options. The system helps businesses continuously check compliance with regulations, easing HR burdens and simplifying attendance management!
Paperless Electronic Approval: The New Trend in Carbon Reduction
Leaves and Overtime
Customize leave types to fit your organization's needs, leave allocation methods, options for overtime pay or compensatory time off, and overtime hour limits. Settings can be adjusted in real-time as laws change. Cloud-based digital operations let you say goodbye to paper forms!
Cloud Service Platform for Various Job Scenarios
Field Staff Management
Integrates functions needed for field staff operations, including work calendars, task details, customer information, electronic forms, announcements, and equipment management. Through mobile digitalization, staff working externally—such as sales, maintenance, merchandising, inspection, engineering, and cleaning personnel—can handle all work-related matters with one hand. All information syncs in real-time, allowing for more transparent enterprise management.
Our Services for Managing Field Staff
Flexible Enterprise Settings to Meet the Needs of Various Industries
Dedicated CRM: All Customer Information at Your Fingertips
Sales Customer Management System
Our sales/customer management system service covers everything from inventory management, visit and store tour scheduling, daily visit reports, order approvals, mileage and fuel cost calculations, visit history queries, one-click photo filing, to Business Intelligence (BI) summary reports for operational and sales analysis. It handles everything, effectively managing sales processes and customer needs.
Leveraging Over Four Decades of Industry Expertise by Mercuries Data Systems
Maintenance Management System
Your intuitive maintenance management system, from intelligent customer service chatbots, maintenance scheduling, ad-hoc repair assignments, work order management, spare parts inventory, equipment management, progress reporting, maintenance history, fault code knowledge base, contract management to BI report analysis—we help businesses provide better service to their customers.
First-Line Speed Determines Order-Taking Success
Merchandising Management System
Our store merchandising management system covers everything from staff store visit arrangements, paperless forms (channel operation checklists, inventory count sheets, visit record forms, competitor data forms), photo storage to data analysis. It effectively simplifies staff operations and quickly responds to customer needs.
Boost Workplace Safety with Smart Inspection Systems
Inspection and Patrol System
Inspection and patrol system offers customizable inspection points and routes, supports on-site QR Code scanning or NFC verification, automatic patrol task scheduling, customizable inspection record forms or checklists, photo fraud prevention, statistical reports, and more.
All-in-One Cloud Management Service Platform
Our Services for Cloud Management
We created ServiceJDC to lead businesses across various fields into an era of efficient mobile office work. We've meticulously designed highly flexible functions that closely meet user needs, fully equipped with messaging, task management, forms, customer management, approvals, mileage tracking, equipment management, contract management, and other collaboration and management tools. We also offer trending BI business analysis reports, helping enterprises achieve maximum value at minimal cost!
Cloud Management Services
Flexible Enterprise Settings to Meet the Needs of Various Industries
Approval Management
Apply and approve anytime, anywhere via mobile phone, speeding up operational processes without bottlenecks. Simplify company administrative processes effortlessly, eliminating paper-based steps for efficient, one-step digital workflows.
Customer Management
The CRM system clearly records contacts, work items, sales opportunities, contracts, quotes, and more. Customer information is at your fingertips, allowing businesses to more accurately meet customer needs and achieve customer-centric service.
Equipment Management
Comprehensive equipment management allows setting of equipment models, customer names, installation locations, warranty periods, and other info. This facilitates quick digital task assignment and mobile viewing and reporting by field staff.
Schedule Management
Enables businesses to link various management functions, automating repetitive tasks such as adding or modifying customer, task, and equipment data. This simplifies workflows and reduces manual costs, enabling lean, smart management.
Contract Management
Store maintenance contracts in the cloud system, with expiration notifications and subsequent regular maintenance plans. This helps businesses solve the hassle of manually retrieving contracts and dispatching work, providing proactive, high-quality service to strengthen customer relationships.
BI Business Analysis
Integrates data from ServiceJDC including employees, customers, tasks, forms, equipment, and contracts. You can edit and set up tables, charts, and dashboards yourself, making your data operational and visible.
Mileage Management
Daily records of employee clock-in locations, automatically calculating point-to-point mileage. Quickly calculate employee commute carbon emissions, providing businesses with more accurate mileage expenses and easier establishment of transport carbon inventory capabilities.
Customer Service Chatbot
Integrates enterprise and client-side LINE official accounts, supporting chatbot keyword replies, tag settings, friend management, etc. Enables real-time consultation, repair assignments, member registration, and more automated customer interactions.
