Customer Success Stories
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Intersys Taiwan Ltd., established in 2005, is a provider of software, hardware, and integrated systems for automated financial equipment and related services. The company specializes in combining OEM automation equipment with customized solutions tailored to local needs. One notable success is the auto top-up and coin-bank exchange machines installed in Taipei MRT stations. These machines allow passengers to quickly complete card purchases, top-ups, and banknote-to-coin exchanges, greatly enhancing service convenience and significantly improving customer satisfaction.
In recent years, the company has focused on strengthening its in-house development of automation equipment, collaborating with R&D institutions to develop and adopt new technologies. It continues to enhance its R&D capabilities, aiming to bring practical automation solutions to various industries.
Customer Testimonial
Mobilized and Refined Maintenance Management, Enhancing Enterprise Image
1. Istant Task Dispatch, Timely Service.
Enable more comprehensive customer management! In the past, technicians had to submit a summary report after completing a task. With ServiceJDC, they can simply create and dispatch tasks through the mobile app, ensuring execution aligns with the contract process. Real-time check-in upon arrival lets managers know if technicians are on time, while task progress and on-site photos can be uploaded to the platform and responded to in real time.
2. Truly Implement Regular Maintenance Services, Achieve More Comprehensive Systemized Integration.
For monthly regular machine maintenance service of contract clients, supervisors, tasks can be dispatched technicians at the beginning of a month or one quater earlier. In this way, engineers could better manage their own tasks and the management could also manage with a higher efficiency and clear view.
3. Latest Announcements Broadcast in Real Time, Contact List Instantly Updated.
All the fieldworkers’ latest status can be sent by automatic push notification. Therefore, the management is able to grape precisely current status and take actions accordingly. No more need for manual summary and record from assistant. It’s just so convenient!
ServiceJDC supports enterprises to manage more accurately and helps to enhance fieldworkers’ service quality, enhancing the company’s overall image.
