Customer Success Stories
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Zhenwang Technology was established in 14th October, 2008. Located in Taitung, the company provides retail, wholesale, installation, repair, and comprehensive after sales service. The business scope covers multiple fields including computer and commercial equipment, electronic materials, telecom equipment, electronic devices, precision instruments, machinery, and information software.
Founded on pragmatic values and professional expertise, Jhenwang operates with the business philosophy: “Truly for you, people-oriented.” The company provides high-quality technology equipment at fair prices, delivering sincere and attentive service guided by the belief of “always thinking one step ahead for the customer.” Jhenwang trusts that word of mouth will naturally bring more opportunities. Due to its diversified and complex business operations, staff tasks must be closely monitored, and their safety fully ensured. The company fosters a respectful and supportive work environment, allowing employees to perform their duties with peace of minds.
Customer Testimonial
All-in-One Maintenance Management, High Efficiency with Clear Workflow Improvements
1. Task management is clear and easy to understand
The previous management model relied on Google Calendar for scheduling, while task reporting and communication were handled through social apps like Facebook. With task information scattered across different platforms, searching message histories made follow-ups and management difficult. Real-time information handling was not possible, and documentation required significant time and effort.
Introduced by one of their customers, the company began implementing ServiceJDC, a system specialized in fieldwork management. After adoption, on-site technicians can view their daily or monthly tasks directly through the app, while in-house staff and managers can access task histories, attachments, and forms via the web backend. The time spent on information retrieval, confirmation, and communication has been greatly reduced. Complex workflows have been streamlined, enabling employees to manage their time more effectively and significantly boosting overall efficiency.
2. Task Info Summarized, Automated and Convenient
In the past, the company had to check multiple platforms to track monthly completion rates. Now, with ServiceJDC’s “Task Statistics Report” feature, task progress categorized by client, field staff, and task type is automatically summarized. Statuses such as completed on time, completed overdue, in progress, pending, and canceled are clearly displayed. This provides a straightforward overview, solving the long-standing pain point of data integration, and making performance tracking clear and effortless.
3. Customer Data Easily Managed and Maintained
Replace paperwork in customer and task management, fully embrace digitalization.
Technicians can view clients’ contact information directly within task details and reach out when needed, speeding up the task handling process. Meanwhile, managers can query the task history of one or multiple clients anytime, from anywhere, gaining a quick understanding of each customer's situation without time or location constraints. This saves time spent on information searches and helps deliver better service quality to customers.
4. Process Status Quickly Reported
Now, through the ServiceJDC app, on-site technicians can quickly view their daily tasks, report processing status, check in, enter descriptions, and upload photos during or after completion—all in one app. The company is also testing the custom form feature to fill out delivery notes and maintenance service forms, allowing customers to sign directly on the app upon receipt. Documents are then instantly submitted and uploaded. With full implementation, this adoption is expected to greatly improve efficiency in data saving and management.
