Customer Success Stories
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UB UNION TECHNOLOGIES INC. was established in Y1991. The company has been devoting to develop its business in traffic and transportation field. Through years of experience in research and development, it has a comprehensive competence on software development and hardware design. Its fully automated toll system had been recognized with a worldwide standard in an early stage with ISO certified quality control process of manufacture. Nowadays, UB UNION TECHNOLOGIES is already the industry leader and pioneer of all kinds of automated toll systems in Taiwan.
Currently, the company’s regular business includes automatic toll system of metro and parking areas, as well as ticket system, voucher system and payment system of museums and amusement parks. WProviding a total solution by offering services including planning, research, design, build, and maintenance, the company even expands its to China and Europe.
Holding a business philosophy of starting from honesty and trust, the company encourages employees to be trust-worthy and serious in making promises and taking actions when facing clients. It aims to satisfy every client and win their recognition while making every employee proud by keeping strong moral guidelines and passion of innovation. The company wants to offer our clients the best technology, product and service quality and become the top choice and respected enterprise in automatic toll system market.
Why ServiceJDC
In today’s highly competitive environment, the supplier that responds most promptly to customer needs holds the advantage. However, traditional manual workflows requiring significant time for data querying, documentation, summarization, and verification have proved inefficient, slowing down response times and impacting service quality. To improve information analysis and management efficiency, the company chose to implement ServiceJDC, supporting its continued business growth and scalability.
Benefits of Implementation
Cloud-Based Digital Maintenance Management, Simplified Workflow Paves the Way for Growth
Quick Task Query, Always on Track with Customer Status
In the past, customer-related information was recorded on paper, making it time-consuming to search for service histories. Now, with ServiceJDC, all records are stored in the backend, and required data can be easily filtered by date, assignee, client, or keywords, with clear access to status and report history. This greatly improves visibility into past services and significantly enhances service quality.
Digital Forms Make Statistical Reporting Effortless
ServiceJDC allows custom form design, enabling the company to create maintenance service forms for parking payment machines, monitoring systems, ticketing/payment/exchange/access control devices, and earthquake sensors. Field staff can fill out these forms on-site and submit them directly to the backend. Unlike the previous paper-based workflow, this digital approach collects and summarizes all data automatically, making future data queries much more convenient and efficient.
