Ares Engineering Co., Ltd., established in 1994, is an experienced agent and distributor of large UPS systems, such as Eaton Electrical (EATON) and Schneider Electric APC, as well as precision cabinet-type air conditioning equipment. The company holds professional licenses as a Class A Electrical Contractor and Class B Refrigeration and Air Conditioning Engineering Contractor, with its own engineering department dedicated to the comprehensive planning, design, and construction of data center facilities.

Its core business focuses on the complete buildout and maintenance of IT machine rooms, covering power systems, air conditioning, fire protection, generators, and facility renovation. Ares Engineering is highly skilled in system engineering design, equipment installation, and long-term operations and maintenance. Committed to integrity and a pragmatic approach, the company delivers safe, reliable design solutions and thorough after-sales service. Its outstanding reputation has earned the trust and praise of clients across banking, securities, academia, manufacturing, the military, telecommunications, public sectors, and research institutions.

Ares Engineering is mainly responsible for UPS sales and services, including routine maintenance, construction site supervising and equipment installment. Having contracts with customers in North, Center and South Taiwan, the company needs to manage the arrival time, working process and weekly achievement rate of on-site staffs.

Convenient Task Assignment, Time and Energy Saved
Each technician handles an average of 6–7 tasks per day. To monitor overall status and progress, in-house staff previously spent a significant amount of time communicating with on-site technicians via messaging apps. This not only consumed time but also affected the efficiency of on-site operations, making it difficult to track real-time progress and on-site conditions. To streamline communication between in-house and field teams, the company decided to implement a management system that ensures work information is transparent and synchronized.

The company initially considered customized software development but abandoned the plan due to high costs. They were later introduced to ServiceJDC, a SaaS product that supports cloud-based mobile management, and immediately began a trial.

ServiceJDC offers a comprehensive task management module with flexible access control settings that can be customized separately for in-house and on-site staff based on company needs. In-house teams can assign tasks individually or via batch import, while on-site technicians can view their daily tasks through the mobile app, navigate to the assigned location, and check in to report status. Once the task is completed, they can report and close it directly through the app. Any task updates trigger push notifications, ensuring real-time synchronization of information. This streamlined communication model eliminates complexity, allowing teams to focus more on customer service and business growth.

Clear and Concise Task Report
In addition to solving communication issues, ServiceJDC records all tasks and process histories, providing a dashboard that displays daily, weekly, and monthly task statuses, unfinished tasks, and report histories. In-house staff no longer need to spend half a day organizing, calculating, and verifying task information. Instead, they can simply open the task dashboard on the web platform to review and report on projects, minimizing manual errors and maximizing efficiency.