Customer Success Stories
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AWA FOODS MATERIAL PLACE CO., LTD. established in February 2002, provides a wide range of hot pot ingredients with low-temperature logistics services. Their customers include hot pot restaurants, Shabu Shabu spots, traditional and fusion restaurants, covering all areas of Taiwan. With one-day delivery service, customers can streamline their ingredient procurement. Guided by the concept of “high-quality service and safe, cost-effective ingredients,” AWA builds win-win partnerships to boost their customers’ sales performance.
Benefits of Implementation
Field work management is rarely included as a standard ERP module due to its complex requirements. The company previously used GPS devices for location reporting, but had difficulty recording visit details. ServiceJDC, a cloud-based solution operable via mobile phone, enables sales staff to clock in and capture large volumes of data and photos, all synchronized in real time to the back-end platform. Sales assistants can then process data and generate reports more efficiently. By fulfilling both the “execution” and “management” phases, ServiceJDC creates a win-win situation for the company.
▶For managers
Map view of task makes task dispatch precisely
Customer contact information and addresses are fully integrated into the ServiceJDC system, centralizing customer data and enabling map-based location verification and task assignment. Once tasks are dispatched, sales personnel can view schedules and clock in via mobile phones to report progress. Managers can monitor real-time work status through the web platform. This enhances service efficiency and quality, effectively solving the challenge of tracking sales team activities.
Smart analysis of key data enhances customer management and uncovers new business opportunities
Since paper photos are difficult to integrate and audit, and cannot be used for statistical analysis, they were previously for reference only. After adopting ServiceJDC, collected data allows quick and easy understanding of customer status—even with personnel changes. The data supports accurate and fast generation of analytic and management reports, which can be provided to managers or used in future audits. With the task statistics module, the company can identify low-sales customers by analyzing sales status and report data, helping to pinpoint and address the root causes of customer loss.
▶For staff
Message Announcement feature diminishes IT workload
In the early days, when AWA set up an internal mail server, IT staff faced a heavy management burden. They had to maintain server hardware, fine-tune the mail system, and handle cybersecurity issues. Now, with the convenience and stability of cloud services, the company can focus entirely on maintaining its internal ERP system and data analysis.
Flexible form settings make fieldwork easier
After implementing ServiceJDC, all important announcements and information are recorded in the app. IT technicians can set up visit forms based on the company’s needs. Once clock-in, field staff can check key information in the form. Before entering restaurants, salespersons can review these notes for self-checks, ensuring no important details are missed.
Fill out forms within 5 minutes, operation with high efficiency
Top management expects staff to complete daily forms within 5 minutes, which is difficult with traditional workflows. Salespersons must collect business cards, addresses, and contact details during each visit, then fill out work record forms back at the office. Finally, they upload photos of the paper forms via Line. This process wastes time and consumes over 600 sheets of paper per month.
With ServiceJDC, salespersons can fill out forms on the mobile app immediately after customer visits. All data can be converted into documents and synced with internal staff upon submission. Check-in locations and records are securely stored in the cloud, ensuring no data loss. The paperless process speeds up daily operations, and for special customers, salespersons can customize forms with flexibility.
