All-in-One Maintenance Management
Multi-Module Management Solution Tailored for Maintenance Scenarios
The company had tried other system services but found them lacking in multi-language support, digital forms, and related workflow capabilities. This led them to seek a more efficient solution that could simplify complex tasks and streamline operations effectively.

In 2020, the company discovered ServiceJDC through a broadcast program and decided to reach out and start a trial. Throughout the implementation process, the ServiceJDC team provided comprehensive consultancy and tailored suggestions. The system offers multiple modules including task management, customer data management, equipment data tracking, and maintenance information. Specific error code lists can be maintained for each piece of equipment, allowing the company to build a knowledge base for issue handling. This enables technicians to quickly identify problems and complete maintenance tasks more efficiently.

Operation Fully Digitalized, Maintenance History Available for Mobile Check
The initial reason for seeking out ServiceJDC was the significant pain point in the maintenance workflow. On-site technicians often had to call back to the office to ask administrative staff for past service records in order to handle customer issues. After completing a task, maintenance records had to be manually entered into Excel, which was time-consuming and burdensome.

Now, with ServiceJDC’s task assignment and e-form features, spare parts required for maintenance can be easily referenced and selected within the form, with related information auto-filled. After implementing the system, technicians can receive task assignments before leaving the office, have customers sign for service completion directly on the mobile app, and access maintenance history records in real time. It’s convenient, time-saving, and streamlines the entire process.

Real-time Data Synchronization for Transnational Management
Real time customer information for salesperson to access everywhere
With customers spanning in China, Taiwan, and Southeast Asia, the company could only know the situations of customer visits through daily sales reports, hardly stayed on top of customers’ status. With ServiceJDC, not only maintenance management but also sales management is supported.

After implementing the system, employee and customer contact info are all integrated up to the cloud, so that the office staffs can assign tasks to field staffs. Sales can get daily schedule (either be assigned or plan by themselves) and report with location check-in/out on the ServiceJDC app. Besides, through e-form feature, fieldstaffs can record texts, numeric data, photos, and customer signatures when having business meeting, discussion, and employee training. Managers can be kept up to date to the process through the system backend and give comments on the tasks. The above functions enable effective two-way communication and promote management efficiency.

Business Trip and Expense Requests via Mobile App, Streamlined Approvals with No Delays
To support overseas business operations, ServiceJDC offers a comprehensive multi-language user interface. The ability to switch between Google Maps and Baidu Maps ensures smooth usage for staff traveling to China, which has been highly appreciated by the team. The system’s digital form feature allows employees to easily submit business travel plans, including estimated expenses for transportation, accommodation, and meals. Paired with mobile approval, it makes the entire business trip application process highly convenient. Previously, applying for reimbursementa such as business trip expenses, pre-payments, and overtime compensation was a major challenge. With ServiceJDC’s “Custom Data” feature, reimbursement amounts can be auto-filled into forms and calculated automatically for each employee. Supporting documents like transportation tickets, invoices, receipts, and boarding passes can be uploaded directly with the application, reducing the risk of lost certificates. This streamlined process gives administrative auditors a clear view of all submitted data and saves significant time in processing and verification.

Ignite New Business Management Ideas, ServiceJDC Serves as Best Tool for Digital Transformation
With the support of ServiceJDC, Corremax seamlessly integrated the system into its daily operations, keeping all maintenance tasks on track. Complicated and time-consuming processes were significantly improved, leading to better staff performance and expanded business opportunities. The system effectively combines work order management, task assignment, equipment tracking, sales management, digital forms, and approval workflows, comprehensively addressing management pain points and delivering new value to the enterprise.

As a trusted partner for enterprises transitioning to cloud management, ServiceJDC brings extensive experience in supporting field operations across various industries—including equipment maintenance, sales channel merchandising, logistics, retail, cleaning services, and home care. The platform is also committed to solving challenges faced by traditional industries, such as paperwork-heavy approval processes and transnational management. ServiceJDC offers digital approval workflows and a multi-language user interface, enabling staff to work anytime, anywhere. This flexibility empowers businesses to manage overseas branches with ease, maximizing the benefits of cloud-based management. A free trial is now available for businesses with up to 5 users. Learn more on the official ServiceJDC website.