Customer Success Stories
Digital management optimize customer service
We provide maintenance service to RICOH, so engineers and service center’s workload become heavy. All maintenance work records need to report back to RICOH every day. To be more efficiency and simplify our work, we find out ServiceJDC to assist us.
ServiceJDC’s “mobilized work” and “data automatically analysis” concept is suitable for us. After I register account, only a month to finish implementation. Now, managers and service center staff can dispatch task to field engineers. Engineers can realize today’s task and related detail from APP immediately. After work finished, they only need to report back and upload photos with real-time synchronized cloud system. Service center staff can export task data as excel form web, then submit to RICOH. ServiceJDC helps diminish analysis manually work while enhance service efficiency to improve satisfaction of customers.
Mobile office optimizes work efficiency
1. Task real-time dispatch makes data clear
In the past, machine set-up and maintenance service work dispatch by Line. Sometimes, information is scattered and hard to management. After using ServiceJDC, managers use web or App to dispatch include clear information like time, location, task listed in system. Clear interface with real-time synchronize can assist managers control all unpredictable situations faster. Simplify communication ways can reduce wrong cognition of messy message in general social app. Routine task execute and dispatch becomes easier and can be done through mobile devices.
2. Task automatically analysis, data collect easier
In the past, maintenance staff report work records and photos through social app. However, gathering and integrate massive work report is time wasting. Also, it might cause error and really troublesome. After using ServiceJDC, staff can upload task report and photos saved in cloud. Users can also check all the records at any time. Our system can really simplify engineers’ everyday process.