The company places strict demands on maintenance service quality. Technicians must schedule regular visits to service equipment at installation sites to ensure reliability. After completing daily tasks, they are required to manually organize paperwork and photos—a process that takes an extra 2 to 3 hours and results in wasted time and labor. In addition, the company holds a major contract with RICOH, which involves substantial manpower. To streamline workflows and boost efficiency, the company began searching for a system that supports mobile operations and automated data summarization.

Fully Transformed to Digital Management, Delivering the Best Service
As a contractor for RICOH, printer repair services placed a heavy workload on both our technicians and customer service team. Additionally, repair status needed to be summarized and reported to RICOH on a daily basis. To support more efficient operations and streamline reporting tasks, the company sought a suitable system and ultimately chose ServiceJDC.

ServiceJDC proved to be the right fit with its mobile feature and automated task data summarization. The company registered and began the trial immediately. Implementation took about one month, during which technicians gradually became familiar with system operations. Now, managers and the customer service team can assign tasks to technicians through ServiceJDC, while technicians clearly view their daily schedules and task details via the app. After completing maintenance, they can report status and upload photos directly through the app, with real-time cloud synchronization. The customer service team can easily export task data to Excel and send it to RICOH, eliminating duplicate manual work and preventing human errors. ServiceJDC not only streamlined internal workflows but also boosted service efficiency, increasing client satisfaction and confidence.

Operation Fully Mobilized, Creating Maximum Efficiency
1. Real-time Task Dispatch with Clear Details

Before adopting ServiceJDC, installation and repair tasks were assigned by managers via LINE, resulting in scattered information that was easily missed and hard to manage. After implementing ServiceJDC, managers can assign tasks through both the web backend and mobile app, with time, location, and task details clearly displayed in the task list. All reported execution statuses are fully recorded in the system—clear and organized. Information is synchronized in real time, allowing immediate action in urgent cases without relying on messages or risking confusion from message overload. Daily tasks are easy to view at a glance, and previously troublesome assignments can now be handled effortlessly with just a mobile phone.

2. Auto-Summarized Task Data, Effortless Information Collection

Previously, technicians reported equipment maintenance progress and photos through messaging apps. However, task details and hundreds of photo files had to be manually compiled into reports—costing significant time and increasing the risk of human error, making operations inefficient. After adopting ServiceJDC, all required information and photos can be uploaded and stored in the cloud instantly, and are easily accessible within each task. Manual report compilation is no longer needed, and the entire workflow is now fully streamlined.