Approval Hassles - Cross-border submissions to headquarters, cumbersome paper processes
Joeyee's approval processes are stringent, with layered approvals from department heads and regional directors required for reimbursements, quotations, and more – even needing headquarters signoff with financial department record-keeping. However, Joeyee's service locations span across Asia, so cross-national and cross-departmental operations led to extended approval turnaround times. Coordinating and tracking approval progress also required constant manual follow-ups, consuming substantial staff time and effort.

Attendance Tracking Woes - Multiple locations, disjointed fingerprint records
With service locations scattered across different areas, effective attendance management was no easy task for Joeyee. Previously using fingerprint clocking systems at each site, HR staff had to consolidate attendance data from various locations monthly, compile leave and overtime application approvals, before calculating work hours, payroll, and other personnel matters – an extremely laborious and time-consuming process.

Dispatching Difficulties - Site visits, installations to maintenance, lack of real-time progress updates
Joeyee boasts comprehensive sales and services – with the sales team handling client needs discussions and projected delivery timelines, while the service team provides equipment training, installations, acceptance testing, scheduled maintenance, and repairs. This requires frequent field duties for both sales and service staff. However, the paper-based workflow made consolidating sales discussion details a time-consuming manual process, preventing managers from accessing real-time information to provide timely supervision. Additionally, the unpredictable service dispatch locations and schedules made tracking individual technicians' whereabouts and progress challenging. Coordinating new assignments or ad-hoc service calls often incurred high communication overheads.

E-Approvals: Flexible Process Design, Dramatically Faster Turnarounds
For approval-intensive Joeyee, the most palpable improvement after deploying ServiceJDC was the e-approval convenience. Previously, paper applications had to go through each branch's approval process before emailing to headquarters – leading to extended turnarounds due to the cross-border, cross-departmental workflows. However, approvals were mandatory for reimbursements, asset procurement, travel expenses, and more – presenting twin administrative and time pressures for Joeyee. This prompted their search for a digital system solution.

ServiceJDC provides comprehensive e-approval services with flexible form design and approval routing based on applicants' departments. With guidance from ServiceJDC consultants, Joeyee successfully digitized paper forms for online submissions, reviews, and approvals – transcending time and location constraints. This not only enabled field staff to submit requests anytime but also expedited cross-border, cross-departmental approvals, effectively shortening overall cycles for smoother workflows while allowing staff to focus on core operations and boost productivity.

Online Clock-ins: Mobile Clock-ins Simplified HR, Online Leave/Overtime
ServiceJDC's "Attendance Management" encompasses clock-ins, leave/overtime approvals, attendance reports, and more – bringing convenience and efficiency to HR. Although Joeyee used fingerprint machines for clocking previously, HR still had to manually consolidate punch records across locations. Now, with ServiceJDC's consistent system across locations, staff can clock in via mobile, with the system automatically verifying their work time and location for accurate attendance tracking and backend record uploads. HR can view real-time punch records across sites, with the system automating consolidation and report generation - streamlining work hour calculations and boosting efficiency.

Online leave/overtime requests have also eliminated the need for field staff to return to the office to submit paper forms. For managers, digitizing attendance matters offers key benefits:

1. Leave Entitlement Tracking: After logging hire dates, the system automatically calculates annual leave days, clearly showing individual entitlements that employees can check anytime.
   
   
2. Overtime Offset Requests: Approved overtime is recorded, with hours automatically converted to lieu time that staff can apply for via the mobile app, preventing manual errors.
   
   
3. Customized Company Leave: For staff frequently traveling, Joeyee offers home leave - a customized company benefit easily configured in ServiceJDC's flexible leave settings to meet business needs.

Progress Tracking: One System for Sales Visits and Service Dispatches, Form-Binding Enhances Data Management
The field nature of both sales and service roles made management relatively complex. ServiceJDC's "Task Management" supports sales visit scheduling, service dispatches, on-site clock-ins, work reports, and more - improving visibility into staff activities while enabling rapid scheduling for ad-hoc service calls.

Moreover, digitized e-forms not only store structured data for easy consolidation and analysis but their task-binding capabilities further streamline subsequent workflows:

• Sales: Field reports from initial client meetings are synced to the ServiceJDC backend in real-time, keeping managers informed. Tasks are linked to sales report records for easy tracking of key details like deal probability, projected delivery dates, and more - allowing flexible follow-up cadence adjustments for effective pipeline management. The task database also lets sales staff easily retrieve records for review, evaluation, and analysis.
  
  
• Service: Technicians no longer need cumbersome paper forms, with e-forms being faster to fill out compared to handwritten notes. Logged spare part usage can be analyzed in the backend for quick inventory replenishment decisions. Client task histories further facilitate sales-service handovers, allowing technicians to review records and forms prior to assignments for consistent customer experience and brand perception.

Delivery Reminders: Automated Delivery Date Tracking, Scheduled Alerts Prevent Delays
As an equipment distributor, Joeyee's sales team handles numerous cases each month, each with independent delivery schedules. Without robust service dispatch coordination, team schedules can become chaotic, adversely impacting customer satisfaction.

ServiceJDC's "Scheduled Notifications" largely prevent such occurrences. The scheduling function consolidates delivery dates from sales report records, giving managers a unified view of the entire team's status. Timed notification settings also trigger email or app alerts to relevant personnel ahead of deliveries - ensuring technicians are well aware of case schedules for proper staffing, spare part verification, and other preparations to guarantee on-time deliveries, boosting operational efficiency and customer satisfaction.