Customer Success Stories
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"Lohas Rice" the Philosophy on Rice Farming
Located in the purest and most natural area specializing in rice crop in the East Rift Valley of Taiwan (including Fuli, Taitung Chihshang, and Guanshan), Lohas Rice works with local farmers and practice environmentally friendly farming, saying "Farmers cannot live without the land, and the most important thing for us is to protect the land." In addition to the quality of rice, the company also values environmental sustainability and respect the beauty of nature.
Carefully Curated Delicacies from the East Rift Valley
“Rediscover the feeling of the land and thank the earth for its gifts." Lohas Rice's partners plant rice crops with an environmentally friendly mindset and live in symbiosis with the environment, not pursuing the yield of rice crops, but focusing on the planting process and the quality of the ripened rice crops, resulting in rice that is flexible, viscous and sweet, with a refreshing aroma that is comparable to that of Japanese rice, and that retains its flexibility in both hot and cold.
The business core of Lohas Rice's is customer-first, teamwork, trustworthiness, and embracing change. In the face of the fast-changing environment and market, they firmly believe that only through teamwork can they create peaks in good times and remain invincible in bad!
Pain Points
Task Reports via Messaging Apps, Information Buried, Hard to Summarize
Lohas Rice used to report task status with messaging apps, but with a large team, once work issues were sent at the same time, it was easy to overload the chat room with too much information, making it difficult for managers to get critical information or to understand the overall status and progress of the team.
Merchandise Displaying Photos Scattered, Limited Album Capacity
In terms of merchandising, in order to check the status and quantity of the products on the shelves, they need to take photos to keep records. In the past, Lohas Rice saved the photos in albums of messaging apps, but due to limited capacity, they need to manually download and sort the photos, freeing up space from the albums every once in a while, thus increasing the workload of the staff.
Time-consuming workday and sales report
At the end of each day's work schedule, the sales staff must fill out a daily report, including product display feedback, order details, competitive product collection, etc., and upload it for submission. However, if managers want to compile the overall performance report, they have to download and organize all the daily reports of their staff, which makes the process of consolidation quite long and time-consuming.
Difficulties in collecting attendance records for field staff without fixed site
Since the clocking in machine is only installed at the company and it is not mandatory for the sales staff to depart from the company for customer visits, clocking in was not previously required. However, to ensure transparency and appropriateness of actual working hours, and to protect the rights of both employers and employees, a more effective attendance management approach is now necessary.
Transportation Receipts Do Not Reflect Actual Mileage
The fuel expenses of the sales staff on their business trips are invoiced to the company based on the invoices from the gas stations. However, it is impossible to check the actual mileage of the staff through the invoice details, which is a difficult problem to take into account in traditional mileage management.
Benefits of Implementation
Centralized Management, Task Status Accurately Followed up
Sales reps previously reported their work status via messaging apps, which often mixed personal and business messages, creating confusion and inefficiencies in communication. With the ServiceJDC mobile app, business updates are clearly separated and tied directly to individual tasks. As employees report their progress, the system automatically tracks task status in the backend. Managers can then gain clear, real-time insights into team performance through dashboard charts and data analysis, streamlining supervision and decision-making.
Auto-Summarized E-Form Data, No More Manual Organization
With digital forms, data no longer needs to be organized separately. The system functions as a centralized database, allowing users to quickly retrieve form data using search criteria. It also features a pivot analysis tool that transforms form entries into charts with a single click—making sales performance and reports easy to quantify, visualize, and understand.
Photos can also be stored as attachments to form data, and with ServiceJDC’s cloud service, storage space is no longer a concern. When exporting from the backend, the system automatically organizes photos into folders by form number—keeping everything well-structured. This not only reduces the time spent on sorting files but also saves significant manpower.
Smart Check-In at Customer Sites; No Need for In-Person Leave Applications
In the merchandising industry, workplaces often vary based on daily customer visits, making attendance tracking a significant challenge. ServiceJDC solves this by allowing customer locations to be set as valid punch-in points. Field staff can simply select the customer location when checking in via the app, and the system automatically verifies GPS and timestamp data to ensure compliance with attendance rules. This eliminates the need for manual checks, giving managers peace of mind and accurate oversight of staff attendance.
For leave management, ServiceJDC offers flexible leave settings. Fori nstance, during the COVID-19 pandemic, special leave types such as vaccination or quarantine leave could be easily configured to meet unique circumstances. Entitled leave days can also be manually adjusted for individual employees as needed. Staff can apply for leave directly through the app, streamlining the approval process and allowing them to check their remaining leave balance anytime.
Mileage Tracked via Actual Check-In Records, Fuel Reimbursement Aligned with Real Schedules
Sales and merchandising staff often travel to multiple locations daily and typically use gas station receipts to apply for fuel subsidies. While this method works, it offers no way to verify whether the expenses include personal use. ServiceJDC addresses this by calculating the most appropriate route based on employees’ check-in locations, calculating mileage, and applying the preset reimbursement rate, giving enterprises greater accuracy and confidence in mileage management.
From Pilot to Full Implementation, Professional Consultants Guide Your Digital Transformation from the First Step
During the system evaluation process, beyond system functionality, the consultant’s experience plays a crucial role. Experienced consultants better understand enterprise needs and can offer timely, user-focused support and advice, ensuring a smooth and successful implementation. ServiceJDC’s consulting team brings years of expertise in field management services, with proven solutions in business operations and commercialization, making them a perfect fit for Lohas Rice’s requirements.
With the guidance of ServiceJDC consultants, Lohas Rice successfully migrated their existing worksheets and workflows onto the platform. Following the consultants’ advice, they began with a short-term subscription to run a small-scale trial, which allowed the team to evaluate system suitability and make workflow adjustments based on staff feedback. After one month of testing, the business team confirmed that ServiceJDC met their expectations. They then proceeded with internal training, full system onboarding, and a company-wide rollout.
ServiceJDC can easily solve the management pain pointss of field teams in terms of scheduling, task data, attendance, mileage, and collaborative functions such as digital forms and appproval has built an efficient and automated work mode. While attendance features are now equipped with newly released payroll module, allowing companies to solve the annoying administrative procedures of payroll in one go. Learn more on the ServiceJDC website.
