Customer Success Stories
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M& D You Say Infoserve establish in 1987, which is a professional integrated marketing company. Now, it has 3 departments, including international and local goods agent department, distribution department, and merchandise display department. The company’s goal is devoting to every customer with all efforts. They assist customers’ goods perfectly display in every retail stores to enhance brand image and sales performance. Also, M&D You Say Infoserve is a bridge between goods suppliers and retail stores to become more efficient and economic.
Customer Testimonial
Tens of thousands of monthly tasks managed at the fingertips. Greater efficiency with less Effort, powered by the right tool.
The company had previously failed three times in implementing various systems, even attempting to develop its own solution—only to face setbacks due to limited technical expertise and high development costs. It wasn’t until they discovered ServiceJDC that a breakthrough was made. After three months of discussions and consultation, they recognized ServiceJDC as the most suitable and systematic solution for their needs. Daily data volume from task assignments and reports generated by 40 merchandisers is substantial. Each merchandiser typically visits 5 to 8 stores per day, producing over 400 records daily, including shelf verification, price label checks, stock inquiries, and competitor information collection. With over 40 merchandisers, the team generates tens of thousands of records monthly—an overwhelming volume that is difficult to manage manually. With ServiceJDC, tasks are batch imported through the web backend, while merchandisers can view assignments, execute tasks, upload photos, and save records directly from their mobile devices—all completed seamlessly in one platform.
First Step in Merchandising Digitalization: Paperless Task Assignment in the Cloud
Merchandisers previously completed paper-based reports on-site, manually entered data after returning home, and either printed out the reports, documented them manually, sent files via email or messaging apps, or uploaded them to cloud drives. This workflow often faced issues such as storage limitations, lost emails, and inconsistent file management. Manual data entry also increased the risk of typos and discrepancies. Additionally, printing hundreds of photo files consumes significant amounts of ink and paper.
After adopting ServiceJDC, merchandisers can easily report task status, upload photos, and submit on-site data in real time. All collected data is saved within the system and can be directly exported and shared with customers. This eliminates paper and printing costs, as well as the manual labor previously required for form creation and file uploads. Overtime and delayed check-outs during busy promotion periods are also significantly reduced.
Reduce Merchandising Time with ServiceJDC, Enable Faster Strategy Adjustments with Real-Time Data Feedback
When the company still relied on paperwork, organizing store visit data and generating client reports took at least two weeks, which often reached the end of the promotion period, leaving no time for any strategic adjustments.
After adopting ServiceJDC, M&D You Say Infoserve staff can now submit reports to customers within just 3-5 working days, allowing clients to seize the prime time of promotions to optimize product displays and marketing strategies with real-time data.
