Customer Success Stories
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Shih Lei Business Co., Ltd. stands as a leading representative brand in the domestic imported kitchenware market, featuring renowned products such as Italian kitchen appliances, German Grunbeck whole-house water purification systems, and their proprietary brand Yaffle, offering under-counter water purifiers and 5-star quality sparkling water machines. With 8 business locations, 3 subsidiaries, and 3 warehouses nationwide, Shih Lei Business Co., Ltd. is a substantial organization with 150 employees. It's astonishing to think that before the adoption of Mercuries Data Systems' ServiceJDC, a simple employee leave request could take up to two weeks for approval. Shih Lei Business Co., Ltd.'s General Manager, Mr. Hsieh Wei-Hsiung, humorously remarks, "This process made me feel like a celebrity, surrounded by employees seeking my signature wherever I went."
Shih Lei Business Co., Ltd.'s General Manager, Hsieh Wei-Hsiung, believes that ServiceJDC demonstrates a high level of professionalism in its industry application. It efficiently aids the company in the comprehensive allocation of field tasks and facilitates transparent communication among all team members, leaving a lasting impression on him.
ServiceJDC, developed by the publicly-listed company Mercuries Data Systems (stock code: 2427), is a cloud-based management service. Its specialized attendance system supports flexible working hours, online shift scheduling, and seamlessly integrates absence management and payroll calculation. From attendance records and labor insurance to annual leave, compensatory leave settlement, employee welfare funds, leave and overtime calculations, income tax, and more – the HR department can efficiently confirm these steps monthly, swiftly distributing salaries and generating electronic payroll statements without the hassle of calculating special compensatory leave or overtime pay. It streamlines the entire accounting process.
Before taking on the role of General Manager at Shih Lei Business Co., Ltd., Mr. Wei-Hsiung Hsieh worked in the logistics industry. During that time, he discovered Mercuries Data Systems' ServiceJDC and its effectiveness in the logistics sector. The system efficiently assigned field tasks and facilitated communication, providing transparency to all team members. This left a lasting impression on him.
Breaking Distance and Labor-Intensive Processes – Real-time Completion of Administrative Approval and Payroll Calculation
In 2020, to address attendance and approval processes, Hsieh personally decided to use ServiceJDC and implement the system as the central application for internal process improvement. Starting with the attendance and payroll calculation, the system of real-time clock-ins and systematic hour calculations significantly reduced the time and manpower needed to account for the entire company's attendance and payroll. What used to take five working days, and three or more personnel now only requires one working day and two personnel.
According to Hsieh, payroll calculation and attendance are critical aspects of company management, involving the disbursement of salaries to each employee. Before adopting ServiceJDC, HR had to cross-reference salary data with other on-premise systems. Due to outdated information in those systems, they were required to manually review and correct insurance settings for each employee whenever labor laws changed.
Regarding attendance, Mr. Hsieh noted that HR personnel had to export and import attendance data from the fingerprint clocking machine, taking at least five working days to calculate payroll. With ServiceJDC, all data are instantly updated on the cloud, linked with employees' clock-ins, overtime, leave, and labor insurance deductions. Calculations that previously took five days are now completed within a day.
He emphasized that administrative approval processes were also streamlined. Initially done on paper and sent via mail, this was time-consuming and labor-intensive, especially for a company with branches across the northern, central, and southern regions of the country. With ServiceJDC, internal approvals follow a digitized workflow, with supervisors completing approvals online based on their decision-making authority. Any exceptions can be pre-set, and employees only need to fill out forms for submission.
Hsieh believes that the most significant benefit of adopting ServiceJDC is not just saving manpower and paper; these are secondary. The primary advantage lies in saving employees' time costs at the core operation level. Through the cloud-based data of ServiceJDC, data is transformed into management insights, ultimately enhancing the efficiency of human resource utilization. By automating basic tasks, there is a natural opportunity to increase employee satisfaction and efficiency.
ServiceJDC Task Assignment – Sales Navigate with Precision
Wei-Hsiung Hsieh, the General Manager of Shih Lei Business Co., Ltd., sees ServiceJDC as a tool that provides a foundation for sales management. It enables an understanding of the frequency of business visits and services, allowing for accurate measurement in the evaluation of the work performance and contributions of business personnel.
Previously, sales management relied on daily customer visit plans that sales reported in LINE groups. Hsieh found the information hard to verify. With ServiceJDC, sales team can create tasks on the mobile app, as well as customer visits, routine visits, product distribution, product introductions, and payment tracking. The app allows sales to check in when they arrive at client's site, simultaneously recording relevant information.
ServiceJDC provides a basis for more effective sales management. Each salesperson can keep visit records on the app, allowing for effective planning of visit schedules based on management or salesperson usage habits. This helps prevent gaps in business visits and makes planned visits more targeted.
Currently, with 40 sales personnel, Shih Lei has set a goal of assigning five tasks per day for each employee, resulting in a total of 200 tasks. This data enables further analysis, aiding managers in evaluating the frequency of business visits and services, contributing to a more accurate assessment of the performance and contributions of the sales team.
In the past, internal announcements such as questionnaires for newly recruited employees, promotion notifications, product shortage alerts, product DMs, price notifications, travel statistics, and more messages were conveyed through LINE groups or emails. However, Shih Lei has transitioned to using ServiceJDC's "Message Announcement" for these communications.
Now, field personnel receive push notifications on their mobile phones, allowing them to instantly access announcement details through the app. This not only ensures timely information dissemination but also enables managers to verify the status of information reception through the web backend, ensuring the accuracy of information delivery.
Shih Lei embarked on its digital transformation journey before the outbreak of the pandemic, making the transition seamless and unaffected by the challenging circumstances. Reflecting on this strategic decision, Hsieh acknowledges that ServiceJDC played a pivotal role in aligning the company with the era of digitalization and cloud computing.
Guo, the consultant of ServiceJDC, emphasizes that the impact of ServiceJDC goes beyond the management of business schedules. It has fundamentally influenced how organizations approach business development management. By managing the quantity of business visit tasks, real-time contact records, policy dissemination, and product information sharing, ServiceJDC optimizes operational processes and ensures data transparency.
ServiceJDC, developed by Mercuries Data Systems, has transformed the work landscape for over four thousand enterprises across various industries. Its applications span from food retail, automation equipment maintenance, machinery and electronic equipment agency, marketing, franchise operations, cleaning services, construction, HVAC engineering, finance and insurance, biotechnology, medical supplies, and long-term care.
The service offers a specialized one-on-one consultation service to understand the unique needs of each enterprise. This ensures that the system aligns seamlessly with the operational requirements of the business, facilitating a more straightforward adaptation to various office models. Notably, ServiceJDC is free for teams of up to five members, making it accessible to small and medium-sized enterprises. To learn more, visit ServiceJDC official website.
