Paper-based repair and maintenance records, hard for task tracking
For years, paper-based records were the standard for managing maintenance and dispatch operations in manufacturing—and Simhope Industrial was no exception. However, as the business volume and customer base grew, this traditional workflow proved increasingly insufficient. One of the biggest limitations was the inability to efficiently search and track customer service histories. Internally, this caused difficulties in information handover and a lack of real-time updates, ultimately impacting both operational efficiency and customer satisfaction. Acknowledging these challenges, Simhope Industrial began actively seeking a more streamlined and digital management solution to address these critical issues. 

Fragmented Data: The Challenge of Unintegrated Information
Simhope Industrial previously relied on technicians to record their work hours, task details, used parts, and maintenance costs on paper service forms. Although a large volume of records was collected, the subsequent organization and analysis of this data demanded significant time and labor. Without dedicated resources, the scattered nature of the information often resulted in human errors and overlooked insights. The hidden value of the data remained untapped. This fundamental limitation of paper-based operations directly affected the timeliness and accuracy of business decisions, revealing a major operational drawback.

Team tasks clearly organized for viewing, customer service history linked and accessible
Simhope’s team used to fill out service forms to summarize task execution details. However, this process prevented managers from staying informed about the team’s actual schedule. For technicians, the paperwork was also troublesome—bulky to carry, difficult to track customer history, and unable to provide timely access to related information during onsite tasks.

To address these pain points, adopting a digital management solution became essential. With ServiceJDC, Simhope Industrial has achieved full workflow transparency. The digital dashboard allows managers to clearly view team schedules, monitor task assignments, and track progress in real time, enabling highly efficient management.

ServiceJDC also eliminates the challenges of querying service histories and customer information. With a centralized database that stores all task assignment data and a powerful search function, data retrieval becomes quick and effortless—no more hassle with storing or sorting paper documents. All task records are automatically linked to customer data, creating a complete and accurate service history. Thanks to ServiceJDC’s cross-platform accessibility, technicians can view relevant data anytime, anywhere via the mobile app, enabling more precise and professional maintenance work. This builds a solid foundation of trust and reliability for Simhope’s clients.

Form data auto summarized, format adoption ensures seamless transition from paper forms
Although paper work helps collect massive task information, but the problem is the complexity in afterward processes: data submission, key-in, summarization and analysis. Enterprises often need to hire a certain staff to dedicatedly handle these jobs.

ServiceJDC significantly reduces time and labor costs for enterprises. Its digital form feature allows technicians to complete forms directly on their mobile phones. Additionally, ServiceJDC supports exporting forms in customized formats that match existing paper forms. Clients can easily download these documents via QR code or URL, making the transition from paper-based to digital workflows seamless.

Moreover, ServiceJDC provides a comprehensive solution for post-submission data summarization and analysis. Its cloud-based infrastructure ensures that data is automatically synchronized with the office upon form submission, eliminating the need for manual intervention. The built-in database search function allows for easy querying of form data, which can also be cross-referenced with related task histories. This enables internal teams and managers to access and analyze information quickly and accurately. By implementing a digital management system, the company can not only enhance operational efficiency but also make more timely and data-driven decisions, driving Simhope’s overall productivity to new heights.

Maintenance contract all-in-one
As business expands, repair and maintenance service firms face a growing number of warranty contracts to manage. Traditional, scattered, and unorganized data management models often lead to data loss or delays in contract renewals, disrupting maintenance workflows and negatively impacting customer satisfaction.

ServiceJDC integrates comprehensive management and collaboration features for enterprises, including contract management, enabling systematic and centralized control of all maintenance contracts.

• Contract Information Summary:Centralized management of all warranty-related data, including client information, equipment details, contract duration, responsible personnel, and task links. All repair and maintenance histories are recorded for future query and analysis.
  
  
• RM Task Auto Assignment:Automatically generate regular maintenance tasks through contract settings. The system creates task schedules based on maintenance cycles, equipment, and task templates, eliminating the need for repetitive and labor-intensive task assignments.
  
  
• Contract Expiry Notification:The system provides expiry notifications for contracts, reminding staff to handle extensions or renewals promptly. This prevents oversight or delays due to manual management and significantly increases contract renewal rates.

Digital contract management helps to monitor the schedule for equipment maintenance, warranty and contract extension, helping the team to arrange human resources earlier, upgrade the management efficiency and strengthen the relationship with customer.