Customer Success Stories
J&J Dyestuff Industry specializes in the textile finishing sector, excelling as a leading trader and manufacturer of textile precision chemical materials and antibacterial specialty products. With their own specialized laboratory and professional technical team, J&J Dyestuff not only provides product sales but also offers timely solutions to meet customer needs, tailoring products and assisting with professional market expansion.
Their current business focuses on textile precision chemical materials and antibacterial specialty products. The textile precision chemical materials are primarily used in textile finished products and textile dyeing and finishing. In the antibacterial specialty products sector, they create custom antibacterial products for major industry brand clients, along with advertising, marketing, and legal support in the antibacterial field.
J&J Dyestuff upholds the business philosophy of "professionalism first, quality foremost." They are a professional research and manufacturing enterprise specializing in high wash and high light fastness dye products and special processing aids. With years of stable operations, they have accumulated rich experience in developing and manufacturing high fastness dyes. Their high-standard research and development capabilities and manufacturing environment allow them to produce high-quality dye products and special processing aids, continuously researching and manufacturing superior products as their primary business goal.
和義貿易秉持著「專業至上，品質第一」的經營理念，是高水洗與高日光牢度染料產品與特殊加工助劑的專業研發及製造企業。不僅長期穩健經營，還累積了豐富的高牢度染料開發製造經驗，並以高水準研發利基與研究製造環境，產製高品質染料產品與特殊加工助劑，持續研究製造超優質之產品，為企業營運之首要目標。
此外，和義貿易取得了世界最大之抗菌品牌MICROBAN之紡織抗菌台華區授權代理，以及世界最大之助劑知名企業CLARIANT台華區授權代理。讓和義貿易能夠提供引人入勝的品牌名氣與創新的染整與抗菌技術方案共同合作新產品的研製與開發，創造了市場產品區隔化的價值，更強化了合作夥伴的競爭力。
J&J Dyestuff provides diversified customer solutions, including dyes, pre-treatment auxiliaries, and post-treatment auxiliaries for textile dyeing and finishing, as well as modern automated dyeing and finishing machines. Their service locations cover major textile dyeing and finishing hubs, including Taipei, Tainan, Xiaoshan in Zhejiang, Changshu in Jiangsu, Jinjiang in Fujian, Dongguan in Guangdong, and Ho Chi Minh City in Vietnam, offering local stock supply and professional technical support to fully meet customer needs.
Troubles at Work
Manual Compilation of Time Clock Data & Time-Consuming Paper-Based Leave Application Process
To manage attendance, J&J Dyestuff previously installed time clocks and fingerprint machines in their office and warehouse, with employees submitting leave applications on paper. These processes involved significant manual handling. Leave applications required chasing down the approval process, prolonging the time needed for approvals. At the end of each month, HR staff had to extract attendance data from time clocks and fingerprint machines, compile it, and cross-check it with leave records before calculating working hours, which was very time-consuming.
Sales Representatives' Line Check-ins for Arrival Reports Led to Cluttered Messages Difficult to Integrate
Sales representatives typically visit multiple locations and clients in a day. For efficiency, they usually travel directly to client locations, making it impractical to use time clocks for management. To understand sales representatives' schedules and confirm their arrivals, J&J Dyestuff previously used Line for check-ins and progress reports. However, the cluttered message conversations undoubtedly increased the difficulty of tracking work progress. Managers had to constantly browse and search Line messages to avoid missing important information, making subsequent report integration more complex and time-consuming.
Difficulty in Distinguishing Personal & Business Mileage, Challenging Audit of Paper Receipts for Fuel Reimbursement
To address transportation expenses incurred by sales representatives during external duties, J&J Dyestuff adopted a reimbursement approach for private vehicle use. However, since sales representatives applied for fuel reimbursement based on invoices, it was impossible to distinguish between work-related and personal fuel consumption clearly. Moreover, the entire sales department collectively gathered a considerable number of paper receipts. The resulting management challenges were the distinction between business and personal mileage and the audit of related paper receipts.
Imported Benefits
1. Comprehensive Attendance Management Solution
While common attendance systems in the market often focus on check-in functions, ServiceJDC's attendance solution offers a more comprehensive feature design. From flexible settings for attendance-related regulations, customizable leave types, leave and overtime approval, to attendance record details, attendance reports, and salary calculations, it has all the functions to meet every enterprise's need.
Versatile Multi-Point Check-in with Flexible Custom Rules
In enterprise attendance management, traditional time clocks and fingerprint machines can record employee check-in times, but still require a lot of manual processing for subsequent attendance record organization. ServiceJDC uses GPS check-ins, turning a personal smartphone into a mobile time clock, eliminating the need for additional hardware equipment - undoubtedly a very business-friendly choice.
For businesses with multiple work locations, ServiceJDC is an even more powerful tool. It allows setting up different groups of personnel and customizing different check-in locations for each group, making it convenient for J&J Dyestuff to manage attendance records for both office and warehouse simultaneously. Furthermore, ServiceJDC allows for more detailed settings, such as defining "check-in and check-out time ranges" and "location verification," enabling the system to automatically compare personnel check-in times and locations, thereby reducing managers' workload in attendance management.
Highly Flexible Attendance Settings, Easy Establishment of Approval Processes & Leave Type Control
ServiceJDC's flexibility in attendance settings is fully reflected in many details, providing J&J Dyestuff with a highly customized solution, especially in terms of approval processes and custom leave types, perfectly matching J&J Dyestuff's needs.
For establishing digital approval processes, ServiceJDC can be adjusted according to enterprise needs. It not only sets up corresponding approvers and processes based on the applicant but also handles multi-level approvals and deputized approvals with ease. These were established through continuous discussions, testing, and modifications with ServiceJDC consultants, with highly satisfactory results that greatly improved J&J Dyestuff's approval efficiency.
In addition to excellent approval process settings, ServiceJDC's custom leave type function can equally meet J&J Dyestuff's diverse needs. For non-standard statutory leave types such as business trips or compensatory leave for business travel, enterprises can add and set up their own types, making it easier to adapt to various leave policies. Leave type control becomes more convenient, allowing managers to check the remaining leave days for each employee at any time, helping to stagger team members' leave dates and avoid staff shortages.
考勤設置高度彈性，輕鬆建立簽核流程、控管假別
外勤筋斗雲在考勤設置上的彈性，充分體現在很多細節，為和義貿易提供了相當適性化的解決方案，尤其在簽核流程和自定義假別方面，完美契合和義貿易所需。
對於電子簽核流程的建立，外勤筋斗雲能夠根據企業需求進行調整，不但可以根據申請人員設置相對應的簽核對象及流程，多級簽核、職代擇辦等功能更不在話下。而這些，都是在與外勤筋斗雲顧問不斷的討論、測試及修改下建立而成，其成果相當令人滿意，大幅提高了和義貿易的簽核效率。
除了優秀的簽核流程設置，外勤筋斗雲的自定義假別功能同樣能應對和義貿易的多樣性需求。如公出假、出差補休等非常規法定假別，企業可自行新增、設置，輕鬆適應各種休假政策，假別的控管也就變得更加簡便，讓主管可以隨時查看每位人員的剩餘請假天數，有助於錯開團隊人員的請假日期，避免人力不足的狀況發生。
Accelerated Leave Approval Process, Automated Generation of Attendance Reports
Replacing the time-consuming paper-based leave application process, ServiceJDC has fully digitalized J&J Dyestuff's attendance approval process in the cloud, bringing great convenience to both management and employees.
- For employees, especially sales representatives who are constantly on the move, the mobile approval process removes location and time constraints. They can submit leave applications anytime, anywhere by opening the ServiceJDC app, replacing the slow process of filling out and submitting paper documents.
- For managers, digital approvals also greatly reduce the complexity of multi-level approvals, eliminating the inconvenience of delivering paper documents and making the entire leave approval process more efficient and convenient. The batch approval function further improves administrative efficiency, allowing managers to process multiple leave applications at once without needing to confirm each one individually, saving considerable processing time. Additionally, ServiceJDC provides a function to view approval nodes, making the process transparent and allowing managers to track approval progress at any time to ensure the smooth progression of leave processes.
From check-ins and check-outs to leave approvals, ServiceJDC fully digitalizes and integrates enterprise attendance management, and can automatically generate attendance reports, compiling all attendance, leave, overtime, late arrival, and early departure hours. This allows managers to instantly view the daily attendance status of their team, and HR personnel no longer need to manually collect attendance records and calculate working hours, not only saving manpower and time but also reducing the risk of errors in working hour calculations.
二、數位業務管理解決方案
行動打卡管理考勤，業務行程集中回報
由於業務人員的工作性質常需要在外出勤，因此在業務管理領域，有著兩大難題——考勤的打卡以及工作行程的資訊回報。比起過往使用通訊軟體溝通而產生的混雜資訊，外勤筋斗雲提供了一個傳遞工作資訊的行動平台，有效地集中訊息：
- 外勤業務的考勤打卡：
和義貿易的業務人員大多是自行前往至客戶地點，並無法透過公司的打卡鐘進行打卡，即使能透過Line記錄上下班時間，也常被淹沒在龐大的溝通訊息之下。針對這點，在外勤筋斗雲顧問的建議之下，我們將業務團隊的考勤打卡方案設置為不定點打卡，以紀錄業務人員的上下班時間及地點，確保考勤紀錄精確性的同時，系統也將自動進行出勤統計，在外勤筋斗雲的雲端即時同步下，主管能透過APP或電腦後台端輕鬆了解外勤業務團隊的出勤狀況。 - 外勤業務的行程管理：
透過外勤筋斗雲，和義貿易的業務人員能輕鬆地透過APP建立任務行程，進行工作上的到點打卡以及溝通回報，將工作資訊集中在單一的任務行程之下，免除訊息混雜或遺漏的問題，同時讓主管能夠清晰地追蹤每位業務人員的工作地點與行程，並做好相應的協調和支援。
2. Digital Sales Management Solution
Mobile Check-in for Attendance Management, Centralized Reporting of Sales Itineraries
Due to the nature of sales representatives' work often requiring external duties, there are two major challenges in sales management - attendance check-ins and reporting of work itinerary information. Compared to the mixed information produced by using communication software in the past, ServiceJDC provides a mobile platform for delivering work information, effectively centralizing messages:
- Attendance Check-in for Field Sales:
Most of J&J Dyestuff's sales representatives travel to client locations on their own and cannot use the company's time clock for check-ins. Even if they could record their work hours via Line, these records were often buried under a massive amount of communication messages. Addressing this issue, following the advice of ServiceJDC consultants, they set up the attendance check-in solution for the sales team as non-fixed location check-ins to record the time and location of sales representatives' work start and end. While ensuring the accuracy of attendance records, the system also automatically performs attendance statistics. With ServiceJDC's real-time cloud synchronization, managers can easily understand the attendance status of the field sales team through the app or computer backend. - Itinerary Management for Field Sales:
Through ServiceJDC, J&J Dyestuff's sales representatives can easily create task itineraries via the app, perform work-related check-ins, and communicate reports, centralizing work information under a single task itinerary. This eliminates the problem of mixed or missed messages while allowing managers to clearly track the work locations and itineraries of each sales representative and provide appropriate coordination and support.
Customer Visit Check-ins, Easy Mileage Calculation
Compared to the hassle of collecting and checking fuel receipts one by one in the past, ServiceJDC solves the mileage calculation problem for fuel reimbursement in a very convenient way. Through the check-in records of sales representatives at their destinations, the ServiceJDC system automatically simulates the route and calculates the mileage. Sales representatives no longer need to spend extra effort collecting receipts and can focus more on visiting clients and sales work, while easily distinguishing between work-related and personal fuel consumption, reducing the pressure on managers to review mileage. Additionally, the system can automatically calculate reimbursement amounts based on the fuel rate set by the enterprise and generate reports independently, making it convenient for managers to review records.
Professional & Prompt Consulting Services, Assisting Enterprises in Painless Digital Transformation
To improve the company's attendance management efficiency, J&J Dyestuff began seeking digital management tool solutions from various sources. They also considered access control products but found that these still required a lot of manual work afterward, which didn't quite meet their expectations. ServiceJDC not only brings a very comprehensive attendance management solution but also includes rich collaboration functions such as task/itinerary management, mileage management, digital forms, and more, all integrated into one system, providing great convenience for enterprise management applications.
According to J&J Dyestuff, ServiceJDC's consulting service is also quite impressive. No matter what questions arise, they can get prompt and professional responses. The consultants also provide appropriate implementation suggestions based on application scenarios, achieving painless digitalization of work processes. More importantly, ServiceJDC takes J&J Dyestuff's feedback and suggestions very seriously. They can feel the constant optimization of the system during use, giving them an excellent user experience.。
As a versatile cloud system, ServiceJDC is suitable for various industries such as product wholesale, manufacturing, textile and garment, agency, retail, and more. It supports various fieldwork scenarios including business development, retail sales, equipment maintenance, logistics delivery, channel merchandising, etc. Through detailed flexible settings, enterprises can freely adjust ServiceJDC to be the management system that best fits their internal regulations, with final results no less effective than customized systems, helping enterprises with fieldwork teams improve work efficiency and management effectiveness. Currently, the entry-level version for up to five users is available for free. For more information, please visit the ServiceJDC official website.
