Customer Success Stories

Founded in 1988, Taiyeh Group has evolved in response to domestic building management regulations and business expansion. The group established specialized companies for apartment and building management, security, electromechanical engineering, and environmental cleaning. They also implemented ISO quality certification systems, officially obtaining the ISO 9001 international quality certification in 2002.
The group operates on a model of specialized division of labor and enterprise-level management efficiency. With comprehensive capabilities in "general management, security, electromechanical, and cleaning" services, they employ a "parallel integration, professional division" business model. This allows them to offer a series of Total Solution integrated services, from building planning and design to professional construction engineering and property management services, meeting customer needs and ensuring market competitiveness. In response to the government's "New Southbound Policy," the group is actively expanding into Southeast Asian countries using a strategy of "professional technology replication and industrial innovation transformation." In 2017, they introduced the "Haier Magnetic Suspension Air Conditioning System," providing energy-saving air conditioning services to help customers effectively reduce electricity costs. This aligns with their mission statement of "providing high-quality innovative management services to create the highest value for properties."
Taiyeh adheres to a "customer-first" philosophy, building a reputation for "exquisite service" while continuously striving for excellence. Their goal is to become "Taiwan's best property management company."

Troubles at Work
Diverse Workforce and Varied Work Hour Systems
The group's diverse workforce, including apartment and building management, security, electromechanical engineering, and environmental cleaning teams, posed challenges in attendance management. With numerous employees scattered across Taiwan and varying work hour systems for different roles, managing attendance became complex.
Previously, they used fingerprint machines in locations with more staff and traditional time clocks in smaller sites. However, purchasing equipment for their extensive operations was costly, and a significant portion of the work still relied on manual processes, including collecting attendance records and inputting data into computers. This led the group to seek a cloud-based system solution.
Complex Organizational Structure Requiring Detailed Authority Management
The large-scale enterprise group's structure resulted in vast amounts of attendance data, necessitating precise division of labor for efficient handling. The group set up attendance management teams corresponding to various business units and project sites, dividing work based on scheduling, attendance approval, and system setting operations to ensure smooth operation of attendance matters across the entire group.
In such a large organization, clearly defining personnel responsibilities, avoiding human operational errors, and reducing data leakage risks made authority layering and management crucial issues. The evaluation of the attendance system needed to focus on whether it had sufficiently detailed authority setting functions to control personnel access and operation scope, establishing an orderly and reliable attendance management system to meet the diverse needs of various management functions.
Imported Benefits
Flexible Attendance Regulations Adaptable to Various Work Hour Systems
The diverse work types within the group led to differences in attendance regulations, with varying flexible work hour systems and rules for clock-in/out, leave, and overtime.
ServiceJDC's system, with its detailed and flexible settings, easily handled these complex scenarios:
- Group-based Flexible Work Hour System Settings: ServiceJDC allows setting up team members as an attendance group, configuring flexible work hour systems, calendars, and attendance locations for the group. This facilitates subsequent scheduling operations and system checks on work hour system rules, ensuring the implementation of each department's work hour system.
- Detailed Attendance Regulation Management: For clock-in/out and overtime regulations, managers can add personnel by selecting them after establishing rules, allowing for individual adjustments. For example, clock-in/out rules can be set for allowed early/late check-in times, flexible work hours, and whether photos are required for clock-ins. The system automatically compares these items during clock-ins, reducing management pressure on supervisors.
- Leave Type Settings: Leave methods can be set according to different leave types. For example, annual leave settings can be adjusted according to company regulations, either by anniversary or calendar year. The minimum time unit for leave, monthly leave hour limits, whether proof is required, and application deadlines can all be freely set to meet each company's needs.


NFC, GPS Multi-mode Clock-in with Automatic Anomaly Detection
While time clocks are convenient for checking attendance, they still posed equipment and maintenance cost issues and manual data integration challenges for Taiyeh Group with its numerous business units and project sites.
To address this, they introduced ServiceJDC, adopting a dual NFC and GPS clock-in mode to maximize applicability for all employees. Through mobile clock-ins, the system automatically compares schedules, verifying clock-in times and locations, and provides alerts for anomalous clock-ins, helping supervisors quickly manage team attendance. Simultaneously, HR staff can easily view attendance reports, understanding each employee's attendance status, work hours, and leave days.
To ensure clock-in authenticity, ServiceJDC has thoroughly considered anti-fraud measures. Besides preventing tampering with mobile device location and time settings, it can bind devices to specific personnel, effectively blocking proxy clock-ins. This diverse clock-in method and enhanced anti-fraud mechanism significantly improve attendance management accuracy while saving the group considerable manpower and time costs.

Streamlined Leave and Overtime Application Process
ServiceJDC's attendance solution also includes online leave and overtime application functions, providing a one-stop solution for all of Taiyeh Group's attendance management needs. The digital cloud-based operation allows employees to conveniently submit leave or overtime applications, with leave certificates easily attachable, no longer restricted by time and location. Unit approval managers can quickly process these through computer or mobile phone, effectively shortening the overall approval process.
For large enterprise use scenarios, ServiceJDC also provides a "signature approval personnel comparison table" function. When an applicant submits any application or approval form, the system automatically forwards it to the corresponding responsible personnel based on pre-set approval conditions such as applicant, department, or keywords, achieving efficient approval distribution. This function is particularly helpful for the structurally complex Taiyeh Group, not only saving supervisor operation time but also effectively improving overall organizational efficiency.


Strict Access Control and Layered Management for Data Security
Information security has always been a crucial aspect of enterprise management. As an all-in-one management integration system, ServiceJDC stores vast amounts of data and document files internally. Therefore, ensuring internal information security and reducing the risk of confidential information leakage became ServiceJDC's primary goal, leading to the creation of the authority management function.
As a diversified large-scale enterprise, Taiyeh Group utilizes ServiceJDC's authority management function to classify data based on employee units, project sites, job categories, and management functions. It meticulously plans viewing, editing, deleting, importing, and exporting permissions for various functions across different job roles, establishing clear authority layers. This ensures each employee can only access necessary work information, minimizing management permissions as the highest principle, thereby enhancing information security and protecting core enterprise information.

Comprehensive Mobile Management for Multi-site Deployment, Cloud Data Accelerates Transmission and Real-time Integration
For Taiyeh Group, with employees spread across Taiwan, purchasing clock-in equipment was impractical. Mobile attendance through direct phone clock-ins not only flexibly adapts to all work hour systems but also eliminates equipment constraints, with leave and overtime applications operable online as well. Meanwhile, automated attendance statistics allow management personnel to access team attendance status anytime, anywhere. The cloud service model also saves significant costs on digital system updates and maintenance, making it the optimal solution for Taiyeh Group's attendance management.
ServiceJDC offers a one-stop management service experience, including various management collaboration functions: task management for clock-in reporting and progress tracking, mileage management for calculating attendance and fuel subsidies, digital forms for real-time compilation of online submissions, contract management for managing customer contract schedules, BI business analysis for automated report creation, an intelligent customer service platform for timely customer inquiries, and more features to meet enterprise needs. It perfectly aligns with enterprise application scenarios, optimizing overall workflows and accelerating work efficiency, suitable for various work situations such as property inspection, home cleaning, home care, logistics delivery, equipment maintenance, channel commercialization, and retail sales. Currently, an entry-level version for up to five users is available for free. For more information, please visit the ServiceJDC official website.