Customer Success Stories
It's our honor to serve you! Every compliment is valuable to us. Thank you for helping make ServiceJDC better and better.
Founded in 2010, Walbridge Material Technology Co., Ltd. is a one-stop service provider specializing in integrated building exterior solutions, including material procurement, design planning, and construction. Committed to professionalism, integrity, and quality, Walbridge has developed eco-friendly, high-efficiency construction models that extend building life cycles and improve the quality of the living environment.
Walbridge Material quickly established a solid technical foundation in rooftop waterproofing, insulation, and exterior wall coating systems during its early years. Within just four years, revenue grew rapidly from NT$500,000 in its first year to NT$25 million annually. As the business continued to grow steadily, the company focused on developing new technologies—ultimately building a comprehensive building envelope system from the ground up. It also pioneered innovative solutions such as the thin-layer green roof system and rooftop farm system, using materials that comply with EU environmental standards to support its expansion into international markets. These advancements have positioned Walbridge as a model of innovation in Taiwan, aligning with global trends in green building and sustainable development.
Customer Testimonial
Pain point for the Management
Challenges faced by engineering managers: Daily communication and task dispatch are scattered across LINE groups, information disconnected and task management inefficient
- Difficulties in following up on construction cases efficiently. Any delay in progress can lead to increased costs.
- Building owners or management teams often cannot get immediate updates when requesting progress information.
- Critical information gets buried in message overload, making it hard to retrieve what’s needed.
- Project durations range from 3-4 days to 3-4 months, but labor demands for each project lack of statistic data.
Challenge faced by Ffinance: Calculating salaries based on paper-based work orders, manual process and limited visibility lead to inefficiencies and a high risk of error.
- Payment requests for construction expenses are submitted only once a month, making real-time cash flow tracking impossible.
- Significant time is spent manually verifying engineers’ monthly work hours recorded in Excel files.
- Verifying late arrivals or early departures requires searching through LINE messages one by one—a tedious and complex process.
- When work orders are canceled or salary disputes arise, data is difficult to trace and reference, further complicating resolution.
Challenges faced by field workers: Attendance recorded via LINE check-ins and paper forms, lacking consistency and reliability.
- Workers must fill out paper-based work orders to log start/end times and report construction status, adding to their workload and consuming time.
- Payment requests are submitted on fixed cycles, requiring workers to wait for reimbursement.
- In the event of salary discrepancies, workers must request paper-based work orders from the finance team for verification, making the process slow and cumbersome.
Benefits of Implementation
According to the initiator of the implementation project, Walbridge’s decision to adopt ServiceJDC happened almost by coincidence.
As a construction firm, Walbridge initially relied on paper forms and LINE groups for daily communication, which is a common practice in the industry. However, as the company scaled, challenges began to surface: more engineers required management, project progress needed tracking, cash flow transparency became essential, and data collection grew increasingly complex. Although the company had previously purchased a material management system to oversee raw materials and equipment, it proved inconvenient and was rarely used. Initially, Walbridge was skeptical that any digital system could truly resolve these issues and had little motivation to explore new solutions.
In March 2018, Walbridge discovered ServiceJDC online, a cloud-based system specifically designed for fieldwork management. With features like attendance check-in/out, task dispatch, and form management, the platform appeared to address many of the company’s operational challenges. Its flexible pricing plans, offered on a monthly or yearly basis, also made it a cost-effective solution. The management team began evaluation through ServiceJDC’s free trial for up to five users. Guided by professional consultants, the system was configured to match Walbridge’s workflow, which covers material preparation, task dispatch, attendance tracking, punch-in/out, work record forms, and payment request forms. Within just one month, all Walbridge staff started to use the system with ease.
1. Transform to Digital Management, Efficiency that Delivers Immediate Outcomes
Previously, Walbridge’s workflow relied heavily on LINE groups and paper documents, resulting in scattered information and a lack of real-time synchronization. With ServiceJDC, tasks can now be managed across multiple platforms, and all project information is clearly organized in one place, eliminating the need for manual data consolidation. This shift has enabled accurate information tracking and brought the following key improvements to Walbridge:
Simple and highly efficient mobile dispatch
Construction material needs can be announced directly through ServiceJDC. Once a project begins, managers can view project statuses and staff schedules in real time. Tasks are assigned through the system, and engineers receive push notifications, allowing them to instantly access task details via their schedules—streamlining the entire dispatch process.
Mobile Attendance and E-Form Access Anytime, Anywhere
Engineers can now check in at job sites using GPS-enabled mobile devices and report their status directly through the app. Managers can add attendance remarks linked to each task. Once the work is completed, engineers check out and submit work record forms via smartphone. At the end of the day, managers review submitted data and task progress, then assign tasks for the following day—all within the same system.
Every engineering project’s labor deployment can be check easily
In constructing project, constructing time and labor deployment are key factors of affecting profit. Therefore, realize similar project duration’s constructing time and labor deployment is really important. Now, we use task optional forms can make good records of precise labor cost. Web’s PivotTable table functions can analysis project’s labor in a certain period and easily calculate labor costs.
2. On and off work systematize and transparency reduce repeat work
Finance staff will calculate salary once a month according to paper records forms and Line message. They need to check attendance records reported by field engineers and key in Excel to calculate salary. Now, they can calculate by exporting engineer’s work records forms and leave records through web platform.
Time in engineer’s salary calculate shorten from 3 days to 3 hours
All check in records, work records forms and leave records can check and export from web platform. There’s no need to gather paper work records forms form managers or check from Line’s history message. Now, finance staff can find out leave records of engineers and work records forms’ daily salary from web every 2 weeks. Systematize salary calculation is fast and precise.
Payment request in real time to control cash flow faster and precisely
In APP form’s function, engineers can fill in reimburse forms at any time. Finance staff can check from web platform and control all cash flow of engineering project. Shorten payment request process can make a win-win situation for both employers and employees.
3. Electronic and mobilized communicate ensure work records preserve completely
Paper forms are not convenient for engineers to bring to constructing site. They fill in forms after work according to Line message. Now, ServiceJDC can assist them punch in and fill forms with phones. After work, engineers can upload forms and punch out to report back to managers. Therefore, salary calculate process can be simplified with work records forms. All administrative work becomes easier with our system.
