Customer Success Stories
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KHS Yamaha Musical Co., Ltd. was established by Yamaha Corporation in 1996. In 2013, it became a subsidiary of Yamaha Corporation and was renamed Yamaha Music & Electronics Taiwan Co., Ltd. (YMET). In addition to offering musical instruments, PA products, and music education courses, YMET has expanded its business to include AV speakers sales.
Yamaha is the largest instrument manufacturer in the world, producinge piano, electronic piano, digital piano, woodwind instruments, string instruments, percussion instruments, etc.
Yamaha is the largest instrument manufacturer in the world, producinge piano, electronic piano, digital piano, woodwind instruments, string instruments, percussion instruments, etc. Their business also include professional speakers, semiconductor products, soundproofing and golf set. Yamaha has been devoting to musical education for so long that it has open musical classes in Japan and over 40 countries, accumulating over 700 thousand students. It aims to build up a peaceful and healthy society by improving people’s music knowledge.
Operational Pain Points
Yamaha runs 10 instrument stores and 2 directly managed classrooms in department stores across Taiwan. The primary service includes instruments selling, AV domestic speakers, music software, course materials, music classes management courses and classroom rental.
【Challenge1】Paper-Based Orders and Stock Records: No Visibility into Real-Time Store Status
Sales staff had to manage monthly purchase orders covering classroom rentals, course enrollments, and instrument sales. Without real-time stock visibility, orders were manually written down and sent to headquarters for processing. This disrupted operations, as staff had to drop other tasks to handle incoming orders. Order changes, such as revocations, were difficult to track and synchronize. Worse still, all purchase orders were entered manually, which is an inefficient, time-consuming process. As a result, sales conditions across department store counters and classrooms were difficult to control effectively.
【Challenge 2】Non-Standardized Forms Increase Time and Effort in Verification
In-store staff were required to compile daily operation reports, including the number of customer visits, contact details, course inquiries, daily revenue, and a brief summary. However, when these reports are sent to headquarters, even slight variations in format can lead to delays, as additional time is needed to reorganize and standardize the data.
Benefits of Implementation
The company began searching for a management system in 2018 and ultimately chose ServiceJDC. With support from professional consultants, they identified workflow issues and implemented effective solutions through powerful features such as digital forms and scheduled auto-task settings. This marked a key turning point, as the company fully realized the convenience and efficiency of digitalization.
Transparent Operations – Purchase Orders and Inventory Real-time Synchronized
YAMAHA Music achieves digital operational management with ServiceJDC
Today, staff at department stores and classrooms can check product inventory and issue purchase orders via both the web platform and mobile app. Once an order is created, the system immediately notifies the operations team to begin the shipping process. Customer details, payment information, and purchased items are automatically recorded in the system, eliminating the need for manual data entry. Managers can monitor sales performance in real time, while notifications for completed payments or cancelled orders ensure full data transparency and synchronization across teams.
Automated Sales Statistics – Cloud-Based Operational Reports Generated Instantly
With ServiceJDC's e-form feature, purchase orders and operational reports can be created directly within the system. Staff now fill out report forms via the app, which the operations team can easily verify on the web platform. The system also offers pivot table functionality for generating clear, structured sales reports. This implementation eliminates manual data entry, reduces errors, and significantly improves overall efficiency.
Connecting HQ, Department Stores, and Classrooms, Creating New Value with ServiceJDC
With ServiceJDC, Yamaha established a digital, real-time, and automated workflow connecting headquarters, department stores, and classrooms. Order processing became faster and more streamlined, while sales data and inventory status are now clearer and instantly accessible, ultimately achieving more effective and efficient management.
ServiceJDC is a one-stop service platform with extensive experience and deep insight across various fieldwork scenarios—including retail sales, equipment repair and maintenance, logistics, housekeeping, and home care. Designed to eliminate routine and complex paperwork, it supports online approval workflows and multiple languages. Even during the pandemic, employees were able to check in remotely from home. With its cloud-based architecture, ServiceJDC empowers multinational businesses to easily manage overseas branches. The platform is currently free for up to five users. Learn more at ServiceJDC website.
