[Business Today] Pioneer in Cloud Management for the Rental Property Industry: Taiwan’s Largest Property Management Expert, C.C. House, Implements ServiceJDC powered by Mercuries Data System

C.C. House is Taiwan’s largest property management firm, specializing in comprehensive real estate services including management, rental, leasing, and sales. Managing over 30,000 properties, the company serves more than 20,000 landlords and 200,000 tenants. With 37 service centers across 17 cities, C.C. House has also assisted over 15,000 underprivileged families through its social housing management service.

Lin highlights that C.C. House is progressing toward an IPO, with strategic plans to expand its service network to 50 locations within 3 to 5 years, aiming for 100,000 managed units and stable annual revenue exceeding NT$10 billion within a decade. To support this growth, the company is enhancing operational efficiency and customer service through a smart property management model. At the core of this digital transformation—from traditional workflows to a cloud-driven operation—is the ServiceJDC solution developed by Mercuries Data Systems.

Developed by Mercuries Data Systems, ServiceJDC is a cloud-based solution designed to support a wide range of operational scenarios across industries—including sales management, attendance tracking, merchandising, maintenance, and patrol inspections. As a one-stop service platform, it empowers enterprises to embrace a new era of mobile, high-efficiency work. With just a few taps, users can check in/out across platforms, submit task status updates, manage customer information, and process form approvals—while all collected data is centrally managed for streamlined oversight and decision-making.

Lin noted that C.C. House holds three major competitive advantages in the market. First, its strong capital foundation builds client confidence—particularly important in property management, where entrusted assets often involve a massive amount of value. Without scale, it's difficult for clients to trust a company’s capacity to handle such responsibilities. Second, a stable operational model and clearly defined professional divisions ensure that clients can quickly connect with the right department for any property-related issue. Third, with a wide network of service centers across Taiwan and the early adoption of advanced technology in customer service, C.C. House is a pioneer—likely the first in the industry to implement cloud-based management in property services.

Lin states that rental housing serves as a vital platform for connecting landlords and tenants. Throughout the service process, numerous management challenges emerge. From contract signing and safety oversight to maintenance and repair coordination, C.C. House provides a comprehensive one-stop service covering every stage of the rental cycle. As a result, the company faces substantial internal demands for task assignment and management. To overcome the limitations of traditional workflows, C.C. House has adopted ServiceJDC, streamlining operations and enhancing overall efficiency.

Lin noted that C.C. House previously relied on paperwork and messaging apps to manage operations. Whether it was contract signing, tenant viewings, or repair assignments, the absence of a unified management platform often led to service delays and created visibility gaps, preventing managers from tracking dispatch progress in real time. Recognizing the inefficiencies, the company began evaluating accessible management solutions to streamline operations.

Given the company’s scale, developing an in-house system was a possibility. However, Lin emphasized that partnering with an established provider would significantly reduce development time and costs. Building a cloud-based system with app functionality, data storage, and GPS tracking requires substantial investment. After thorough survey, ServiceJDC stood out as a mature, cost-effective, real-time cloud management solution. This led to a focused partnership and system rollout—now adopted by over 190 C.C. House staffs.

Since implementing ServiceJDC, Lin explains, every operational activity is now documented in the cloud. From administrative tasks such as application processing and utility bill reconciliation to marketing and business development efforts—including follow-up calls, street canvassing, DM distribution, and lead generation through online and phone channels—every assignment is precisely tracked through the ServiceJDC app. This enables clear visibility into task completion and ensures that activities are carried out at their designated locations.

Customer interaction and negotiation are critical drivers of sales growth. According to Lin, any delay, whether in handling complaints, responding to inquiries, or developing new business, can significantly impact performance. With the implementation of ServiceJDC, visit schedules, follow-up records, auto-documented reports, and task tracking are now instantly accessible, leading to improved responsiveness and enhanced customer satisfaction.

Lin highlights that ServiceJDC is now a mandatory part of C.C. House’s new hire training program. Daily operational tasks including training sessions, departmental meetings, and site survey records are fully managed and scheduled through the cloud. This eliminates common issues associated with traditional communication apps, such as missed messages or unread notifications, and removes the need to manage paper-based records entirely.

While the results now appear seamless, Lin admitted that the journey to implementing ServiceJDC came with its share of challenges. The initial shift to introduce app-based dispatching, real-time task tracking, and systemized reporting triggered a wave of employee departures. However, the transformation was a necessary step for a rapidly growing company like C.C. House. Through a transitional period, intensive training, and carefully planned implementation, the company successfully established a fully cloud-managed workflow. Today, C.C. House is well-prepared to enter its next stage of growth with a solid digital foundation.

Yun-da Sung, consultant at ServiceJDC, explains that property management companies face a constant influx of repair requests, maintenance dispatches, contract inquiries, and tenant complaints. Without synchronized information, delays, missed records, and reduced client satisfaction are inevitable. ServiceJDC addresses this with its intelligent customer service feature, integrated with LINE Official Accounts. By using keyword and FAQ settings, it automatically responds to tenant inquiries and directs them to submit repair requests, which instantly generate service tasks—greatly reducing manual workload. All cases are auto-recorded, categorized, and assigned, ensuring nothing is missed. Technicians can update progress in real time, giving both customer service teams and tenants full visibility. The result: faster response times, clearer communication, and stronger customer trust.

ServiceJDC not only streamlines repair and customer service workflows but also enhances overall operational efficiency with features like mileage verification, BI analysis, and message announcements. The mileage feature automatically calculates travel distances for sales staff, allowing managers to verify and approve mileage subsidies with centralized accuracy, minimizing human error. The BI analysis tool reorganizes data from landlords, tenants, employees, and tasks to generate insightful reports, including KPIs such as task completion summaries, business development metrics, and contract conversion rates. For internal communication, the message announcement feature tracks read status for each message, ensuring important information is delivered and acknowledged, eliminating gaps that could impact performance.

Related Articles:Rental Property Management | ServiceJDC, All-in-One Management Platform for Sales, Property, Customer Service, and Maintenance

ServiceJDC helps property management businesses seamlessly connect information across sales, property management, customer service, maintenance, and internal departments. With expert one-on-one consulting support, businesses can swiftly complete system setup, boost operational efficiency, and maintain a competitive edge, all while transitioning to a smarter, cloud-based model. This all-in-one platform offers a wide range of features, including online attendance tracking, payroll calculation, task assignment, digital form approval, customer and sales management, mileage calculation, equipment and contract management, and BI analysis. The system has served over 9,000 enterprises, with implementation experience spanning multiple industries such as food retail, automation equipment maintenance, machinery and electronics distribution, marketing and merchandising, F&B franchising, cleaning services, construction and civil engineering, HVAC engineering, finance and insurance, biotechnology, and long-term medical care. Its tailored consulting services ensure system alignment with each enterprise’s unique needs, helping businesses achieve true digital and mobile operations. The basic version of the system is free for up to five users. Learn more at the official ServiceJDC website.