Management becomes so easy!

The company began searching for a system to track field staff attendance in compliance with labor law regulations. They came across ServiceJDC, which not only records fieldworkers’ clock-in/out times and locations but also supports task dispatch, location-based check-ins, task progress reporting, photo uploads, and new product launch updates. Fieldworkers can view their task details in the app and receive instant push notifications for new assignments or task changes. Managers can monitor each staff member and task via both web and app platforms. With real-time information synchronization and fast response to unexpected situations, management efficiency has significantly improved—eliminating the headache of notifying everyone manually during sudden changes.

Customer service better than excellent

Today, the company can respond to customer needs more quickly by retrieving detailed visit records through a simple search on the web backend platform. In the past, addressing customer or reseller complaints relied heavily on employees' self-reports or their physical presence in the office. To resolve this, the company leveraged ServiceJDC’s custom form feature to create a customer complaint collection form, allowing fieldworkers to record complaints on the spot whenever they arise. This information is instantly synchronized to the backend, enabling managers to identify and address issues promptly. The same form feature is applied to streamline various workflows such as attendance management, complaint handling, free tasting applications, giveaway sample requests, and maintenance tracking. All data is neatly organized in the cloud and can be easily imported or exported. The company now regularly summarizes weekly or monthly customer and reseller feedback to pinpoint and improve on the most frequently reported issues. As a result, complaint rates have dropped significantly, helping maintain high service and product quality standards.