1. Difficulty Tracking Field Staffs’ Attendance
Managing field staff attendance is a major challenge for managers. Unlike in-office employees who use punch cards or access control systems, field staff work at varying customer locations and are rarely on-site. Traditionally, attendance was reported verbally, making it hard to verify and often causing uncertainty and concern.

2. Phone and Chat-Based Communication Lacks Recordability
In the past, the company relied on phone calls or chat apps for dispatching tasks. While these tools allow communication, they lack structured records. Important discussion details had to be remembered or searched in chat history. When reviewing staff performance or optimizing customer service, managers had to manually gather fragmented information, resulting in low efficiency for technician team management.

3. Paper-based Maintenance Forms Insufficent in Data Collection
Paper forms are inconvenient for staff to carry, slow to complete by hand, and often require returning to the office just to submit reports. For the company, consolidating paper forms takes significant time and labor. Managers lack real-time visibility into team activities, limiting their ability to make timely adjustments to the management plan.

Professional Field Attendance Solution Prevents Virtual Location Check-In with Accuracy and Control
Considering the field nature of their technicians, MIS-HS previously relied on verbal reports to record attendance, leading to issues with unverifiability. However, most attendance management tools on the market are designed for in-office staff and are not suitable for work patterns involving irregular and changing job sites.

ServiceJDC is a system specially designed for field work management, offering an ideal solution for managing attendance of field personnel. The system provides two types of check-ins: Attendance Check-In for recording work hours, and Task Report Check-In for status report on assigned tasks.

• Attendance Check-In: Staff clock in and out based on the customer site location, or without a specific location, to maintain accurate attendance records.
• Task Report Check-In: Staff check in on-site upon arrival at the task location to report task progress.

The use of both clock-in types helps MIS-HS better manage personnel attendance and understand their real-time location distribution, enabling more efficient assignment of nearby tasks when needed.

ServiceJDC takes anti-counterfeiting seriously. If an employee attempts to fake a check-in using a virtual location, the system will block the clock-in function, ensuring the authenticity and reliability of attendance records.

Digital Leave and OT Applications with Clear Approval Flow
In the past, MIS-HS required on-site staff to return to the office to submit leave and overtime applications. The approval process was time-consuming and often delayed. With the implementation of ServiceJDC, digital approval is now possible anytime, anywhere, which is ideal for field staff. The system also displays the current approval stage and responsible approver, making the process transparent and allowing quick identification of delays.

Additionally, ServiceJDC automatically calculates annual leave based on each employee’s hire date. When applying for leave, employees can clearly see their remaining quota, while managers can easily view leave balances to plan and stagger team schedules in advance, especially helpful for small teams.

Employee Tasks Clearly Displayed in Schedule, Report History Fully Listed
MIS-HS previously used communication software for work matters, but important information was often buried among unrelated messages, making it hard to review quickly. In fact, separating tasks from daily chats is a more efficient way to work. ServiceJDC keeps check-in and status update records with “report” function, with the option to add notes or attachments. By combining task communication history with the task itself, it helps maintenance staff focus on key information and makes it easier to review workflows and optimize customer service.

Generate Forms in Custom Formats, Quickly Provide Proof Documents to Customers
Compared to traditional paper-based forms, digital forms offer flexible elements such as signatures, photo uploads, and auto-calculations. Staff no longer need to carry paper repair forms—they can quickly fill out forms on their mobile phones, with a QR code or link generated immediately upon submission. More importantly, the system automatically collects and consolidates all form data, eliminating the need to return to the office after a long day. All data can be used to generate statistical reports quickly and effortlessly.

ServiceJDC carefully considers every detail required for form digitalization. For example, MIS-HS wanted customer receipts to match the paper format they had been using. ServiceJDC supports custom format settings, allowing perfect recreation of the company’s original layout. Forms completed on mobile phones can be exported as standard-format PDFs and downloaded via QR code or link. The exported files remain consistent with existing formats, eliminating concerns about transitioning to digital forms.

Auto Notification to Customer & Smart RM Task Assignment
In MIS-HS’s business process, a repair or warranty task requires sending a completion notice to the customer once the inspection is done. ServiceJDC’s scheduling feature allows pre-set trigger conditions to automate this step, perfectly meeting this need. Even regular monthly maintenance tasks can be scheduled automatically, saving both time and effort!

In addition, MIS-HS adopts a point-based billing system for long-term customers, allowing them to pre-purchase points and deduct them based on the number of maintenance services. ServiceJDC supports this model by using its scheduling function to handle point calculations and deductions. Customer point balances can be created and managed with “Custom Data”. Once a form is submitted with the number of points to deduct, the scheduling function automatically updates the customer’s point balance. The flexible integration of various modules makes ServiceJDC highly adaptable and function like a custom-built system tailored to the company's workflow and operational needs.

When evaluating a management system, it’s not only about whether the functions fit the current business workflow—another key factor is whether the product is backed by a mature, professional consultant team. During digital transformation, this team becomes the strongest support for a company. ServiceJDC excels in consultancy services; any requirement or question is promptly addressed through direct communication with consultants. With their support, MIS-HS successfully digitalized its workflow and discovered a tailored path forward.

ServiceJDC is a comprehensive one-stop management platform that covers everything from basic task assignment, digital forms, and attendance management to essential field management functions like equipment tracking, contract management, and mileage calculation. Its modular design allows interconnection between features, enabling flexible customization to meet a wide range of enterprise management needs. With a pricing plan based on user count, businesses can scale as needed and purchase additional features anytime. The system is free for up to five users, learn more on ServiceJDC official website.