One-Stop Services Covering All of Taiwan
Starting from Taipei, New-Like leverages superior talents in cleaning servercies to offer a wide range of mobile cleaning services across every corner of Taiwan. These services include demolition and cleanup after decoration, post-decoration cleaning, regular cleaning of commercial interiors, exterior building cleaning, stone maintenance, gardening, and home environment cleaning. Its diverse one-stop services, coupled with comprehensive after-sales service, ensure the most reassuring cleaning experience for the clients.

Committed to In-House Service, Ensuring Quality Assurance with Accountability
To provide clients with the most consistent and reliable service quality, New-Like Cleaning Group insists on in-house execution without outsourcing. With over 500 top professional cleaners available for all on-site cleaning tasks, all contracted cleaning and stone maintenance projects are executed by our in-house professionals. The company invests in advanced cleaning equipment from both domestic and international sources, operated by trained internal staff, to provide the safest and most efficient cleaning services.

Challenges in Sales Task Assignment: Difficult to Coordinate Schedules and Track Team Progress
Sales team management is often challenging due to the complexity and variability of schedules. Each salesperson handles approximately 40 cases per month in addition to ad-hoc site surveys and quotations from client calls, making it difficult to coordinate schedules and track progress. Communication primarily relys on LINE groups or phone calls, making it hard to collect related records and track work progress, leading to difficulties for supervisors in managing each salesperson's status in real-time.

New-Like used to manage through a vehicle tracking system, but it failed to effectively coordinate schedules and track progress. Information gathered via LINE groups was often fragmented, diverting the sales team's focus. Hence, New-Like began seeking a system solution to streamline sales workflows.

On-Site Attendance Challenges – Limited Clock-In Devices, Time-Consuming Paperwork
New-Like's diverse client base, including large science parks, factories, office buildings, department stores, hotels, government agencies, medical facilities, and residential communities, all require on-site cleaning and maintenance services.

However, clocking devices were only allocated to large sites, leaving smaller sites to rely on paper-based sign-ins, complicating attendance tracking and record-keeping. The HR department spends significant time and effort compiling these records monthly to calculate working hours and process payroll. This process is labor-intensive, and paper records are difficult to query and store.

Visualized Team Schedules, Optimized Workflows
Administrative staff used to handle customer appointment calls and record client needs manually, then coordinate with sales personnel before passing on the information and paper quotes. However, since sale typically managed their own schedules, frequent time conflicts arose, leading to increased communication costs during coordination.

Nowadays, with ServiceJDC's cross-platform cloud capabilities, sales can arrange their schedules via the mobile app, with data instantly synced to the ServiceJDC backend. This real-time visualization of team schedules allows administrative staff and supervisors to assign the most suitable sales personnel for urgent client visits efficiently, enhancing coordination and improving New-Like's dispatch processes.

Centralizing Sales Task Information and Integrating Internal Communications
Supervisors and administrative staff previously assigned tasks via phone calls or LINE groups. However, sales rarely retained call logs or message history, leading to information loss and difficulty in reviewing task details. The lack of context and formal records often caused misunderstandings and hindered effective team collaboration.

ServiceJDC provides a dedicated information platform for the team, facilitating effective communication, task tracking, and management. Once tasks are created in ServiceJDC, sales personnel can communicate and report progress under each task. The system stores the entire task creation, modification, and communication process in the cloud, centralizing work information, reducing data loss and confusion, and enhancing task traceability and transparency, further optimizing New-Like's workflow and experience.

Mobile Clock-in for On-site Staff and Automated Work Hour Reports
The previous attendance model for on-site staff posed several management challenges: limited clock-in devices, time-consuming paper sign-ins, and difficult record storage. These issues impacted clock-in accuracy, reduced efficiency, and complicated work hour calculations.

ServiceJDC's comprehensive attendance solution resolves these issues seamlessly! On-site staff only need to download the ServiceJDC app to clock in online, the system automatically verifies the clock-in time and location, eliminating the need for additional equipment and reducing costs. The cloud system enhances attendance flexibility, allowing seamless adjustments to clock-in rules through backend settings if staff need to switch locations or times, avoiding cumbersome time clock settings and data changes.

Work hour calculations are also simplified. The system automatically compiles attendance reports for all on-site staff, providing a clear overview of each individual's total work hours, eliminating the hassle of manual sorting and calculations, and reducing the workload of New-Like's HR department.

For the environmental cleaning engineering industry, ServiceJDC offers diverse functions such as contract management, mileage reimbursement, and patrol inspection, along with e-forms and e-signatures, fully digitizing work processes and aiming to meet all management needs with one-stop solution.

• Contract Management
  Establishing long-term client relationships is essential in the environmental cleaning engineering industry, making contract management a crucial need. ServiceJDC's contract management module helps businesses build a centralized contract database, enhancing management efficiency. It also offers contract expiration notifications, ensuring relevant personnel have enough time to prepare and avoid missing renewal opportunities. For regularly scheduled tasks like water tank cleaning, environmental beautification, and gardening, ServiceJDC also provides planned automatic task dispatch, saving manual scheduling time.
  
  
• Mileage Management
  Fuel subsidies are a common practice for fieldwork teams. ServiceJDC's mileage management estimates the mileage based on clock-in locations and calculates the subsidy amount according to the company's fuel rate, eliminating the hassle of collecting receipts and invoices and simplifying the verification process. It also allows online reimbursement submissions, making it convenient for staff to apply for reimbursements anytime, anywhere.
  
  
• Patrol Inspection
  Smart patrol inspection management plays a critical role in ensuring the effective execution of cleaning and maintenance tasks and supervisory patrols. ServiceJDC's smart patrol inspection feature allows companies to easily set inspection routes and tasks. Assigned personnel can follow the planned route, using mobile GPS or NFC for location-based inspections. The system supports electronic inspection forms and logs, facilitating easy carrying and filling, and allows real-time reporting of abnormalities with photo evidence. Managers can quickly review task completion via a visual dashboard, and form data are automatically collected, analyzed, and reported, aiding in effective team management.