Customer Success Stories
Tatung Corporation, founded in 1918, stands as one of Taiwan's earliest publicly listed companies and a global conglomerate. Throughout a century of growth, the company has adhered to the founding principles of "integrity, diligence, frugality, and honesty." Currently organized into ten major business units, Tatung's diverse portfolio spans heavy electrical machinery, cables, motors, smart meters, solar energy, smart energy, system integration, household appliance manufacturing, household appliance brands, and cutting-edge electronics.
Actively participating in both domestic and international product design innovation awards, Tatung has gained recognition on the global stage. Recent accolades include the German iF Industrial Design Award, the U.S. Industrial Design Packaging IDEA Gold Award, Taiwan's Golden Pin Design Mark, Taiwan Excellence Award, and Japan's Good Design Award. Tatung is consistently hailed by Taiwanese media as a brand representing the nation and a symbol of Chinese world national products.
Tatung is a leader in Taiwan's smart energy management and renewable energy systems. Leveraging its years of industry experience and technology, the company has played a crucial role in Taiwan's national smart grid construction. It has established the country's first smart grid infrastructure for both high voltage (industrial use) and low voltage (residential use) smart meters. Tatung has emerged as a pioneer in Taiwan's smart grid, microgrid, and smart meter technologies. The company has achieved notable milestones in the power and solar energy sectors, receiving international acclaim for projects such as the smart microgrid demonstration park in Linbian, Pingtung County.
The "Tatung Manor," a smart green building constructed by Tatung, has earned recognition from various awards, including the Ministry of the Interior's Smart Building and Green Building Certification, the Taiwan Excellent Smart Green Building and System Design Gold Award, and the Asia-Pacific Intelligent Green Building Alliance (APIGBA) Silver Award for the best smart community case.
In the era of mature cloud technology and the Internet of Things (IoT), Tatung has seamlessly integrated its expertise in electromechanical and system technologies. It provides a variety of smart management system services, including smart energy storage, smart microgrids, solar photovoltaic systems, smart meters, and intelligent energy management solutions. These products and systems promote a sustainable environment characterized by health, safety, and low carbon emissions.
Troubles at Work
Tatung, being a diversified enterprise spanning information, electronics, and communication sectors, has long provided services such as government and corporate equipment procurement, equipment leasing, renovation, operation, and information and communication integration. With simultaneous management of multiple projects, the complexity of large work teams becomes a challenge.
Challenges in LINE Reporting of Work Progress and Handling of Massive Data
Tatung handles thousands of work orders each month, and communication and reporting during fieldwork are currently conducted through messaging apps like LINE. However, this leads to information clutter and the risk of oversight. Managing and backing up the extensive work records, especially during the year-end task of consolidating tens of thousands of form data, poses difficulties due to the sheer volume of data.
Manual Time Reporting by Personnel and Seeking Solutions for Remote Work
In the calculation of work hours, Tatung has traditionally relied on engineers returning to the company to report their work hours. However, this process is less convenient for engineers engaged in long-term remote work. With the rise of remote and hybrid work trends, cloud collaboration tools have become the optimal solution. Tatung aims to streamline its workflow by introducing a system that facilitates work hour calculations.
Manual Data Analysis in Excel and Inconvenient Integration of Complex Reports
In the past, Tatung manually compiled the required data for analysis and created reports such as pie charts using Excel. However, the analysis reports required, whether for employee work hours, contract category analysis, or manpower distribution analysis, often required combining data from project contracts, tasks, and work hours, making the report creation process relatively complex. Therefore, Tatung seeks to adopt Business Intelligence (BI) and other intelligent analysis tools for a real-time and automated report analysis approach.
Imported Benefits
Cloud System Reducing Manual Work, Facilitating Retrieval of Dispatch Data
In the past, Tatung's operational process for the fieldwork team involved internal customer service personnel handling task dispatching, with engineers using LINE for communication and reporting while working in the field. After completing their daily work, they would return to the office and log their work information. To expedite the overall workflow, Tatung began exploring the feasibility of cloud-based management.
ServiceJDC serves as a cloud management system with cross-platform collaboration. It seamlessly connects the computer backend and mobile app, optimizing Tatung's internal and external fieldwork processes:
- For Internal Customer Service Personnel:
- Through the ServiceJDC backend, tasks can be quickly created and assigned. Once a task is assigned, corresponding engineers receive task notifications without the need for additional phone calls.
- For Field Engineers:
- Using the ServiceJDC app, engineers can communicate and report progress for individual assigned tasks. All information and communication records during the dispatch process are systematically stored in the backend database. When a new dispatch is needed, engineers can simply click on customer information to review all previous dispatch records, facilitating a quick understanding of relevant history before getting up to speed.
- For Administrative Staff and Supervisors:
- For Administrative Staff and Supervisors: ServiceJDC serves as a dispatch database. Internal staff can easily access data by simply entering criteria such as customer, date, or custom categories in the backend. With task forms and missions being linked, supervisors can cross-reference tasks and form data for a comprehensive view, which greatly aids in post-closure review meetings.
Effortless Categorization of Government and Corporate Projects, with Templates for Repetitive Dispatch Tasks
Given Tatung's long-term involvement in various projects and the diverse nature of its services, ServiceJDC proves to be beneficial for organizing dispatch data and simplifying subsequent searches. ServiceJDC helps in establishing categories for tasks, such as repairs, installations, maintenance, education and training, on-site support, etc., making subsequent task queries and data analysis extremely easy.
Moreover, for highly repetitive data in tasks, ServiceJDC offers a "Task Template" feature. This allows Tatung to categorize tasks, specify form signatures, execution times, etc., and directly apply these settings to new tasks. This greatly minimizes the risk of forgetting to include forms, especially for long-term on-site support, maintenance, and other project dispatch tasks, saving considerable effort at the management level.
Unrestricted Digital Form Work, Seamlessly Integrating with Previous Forms
Compared to the previous method of returning to the company to log in for subsequent calculations and analysis, ServiceJDC's electronic form enables work processes beyond the office. Engineers working remotely can directly input work hours and submit form data through the ServiceJDC app, saving time and manpower costs. After engineers upload forms, the system automatically aggregates a vast amount of data. Internal staff can view team data through the backend and utilize ServiceJDC's BI business analysis to automatically generate analysis reports, making time statistics much more manageable.
Additionally, ServiceJDC's form linking feature seamlessly integrates the form data into Tatung's existing Word, PDF, and other paper formats. This replaces the hassle of manually collecting handwritten receipts, allowing Tatung to incorporate ServiceJDC's digital forms into its existing document workflow as part of the operational process, reducing the difficulty of transitioning between digital and paper forms.
In-depth Analysis of Team Data, Enabling Automated Report Generation
Historically, creating reports for employee work hours, contract categories, manpower distribution, etc., was time-consuming due to the massive team data and the need to combine various data, including customer, task, form, and contract information. ServiceJDC's BI business analysis has transformed this situation. It can integrate all data within the system, including client information, tasks, forms, contracts, etc. Users can choose line charts, bar charts, tables, etc., for visual representation. The system can automatically and instantly generate analysis reports based on set logic. This replaces the manual report creation process, significantly enhancing Tatung's analytical capabilities and efficiency in enterprise data. Additionally, ServiceJDC allows users to set the frequency of report generation and send reports to supervisors, facilitating regular comprehensive team data reviews.
Trends Application
ServiceJDC also offers diverse functions such as attendance clocking, mileage calculation, contract management, and equipment management, covering all the management functions needed for both internal and field personnel:
- Attendance Clocking: Quickly create tasks through the ServiceJDC backend, and after task assignment, corresponding engineers receive task notifications without the need for additional phone communication.
- Mileage Calculation: Estimate mileage based on personnel clocking locations and calculate the reference amount for fuel subsidy. It also enables the online completion of declaration tasks. This eliminates the need to collect invoices and documents, simplifying the auditing and verification process.
- Contract Management: By establishing contract data in the ServicJDC, Tatung can set contract expiration notifications and create scheduled maintenance task plans. The system automatically dispatches tasks, saving time spent on manual dispatching and strengthening long-term and stable customer relationships. It also notifies personnel to prepare for renewals, avoiding oversights.
- Equipment Management: Systematically manage assets owned by enterprises or their customers. It can include information such as equipment model, installation location, warranty, etc. This facilitates rapid task dispatching or integration with contract management. The system can also automatically create periodic maintenance tasks, streamlining equipment record management.
Trends Application
ServiceJDC also offers diverse functions such as attendance clocking, mileage calculation, contract management, and equipment management, covering all the management functions needed for both internal and field personnel:
- Attendance Clocking: Quickly create tasks through the ServiceJDC backend, and after task assignment, corresponding engineers receive task notifications without the need for additional phone communication.
- Mileage Calculation: Estimate mileage based on personnel clocking locations and calculate the reference amount for fuel subsidy. It also enables the online completion of declaration tasks. This eliminates the need to collect invoices and documents, simplifying the auditing and verification process.
- Contract Management: By establishing contract data in the ServicJDC, Tatung can set contract expiration notifications and create scheduled maintenance task plans. The system automatically dispatches tasks, saving time spent on manual dispatching and strengthening long-term and stable customer relationships. It also notifies personnel to prepare for renewals, avoiding oversights.
- Equipment Management: Systematically manage assets owned by enterprises or their customers. It can include information such as equipment model, installation location, warranty, etc. This facilitates rapid task dispatching or integration with contract management. The system can also automatically create periodic maintenance tasks, streamlining equipment record management.
A Comprehensive Tool for Large Team Data Analysis! Real-time Consolidation of Dispatch Information, High-Adaptability System for More Efficient Project Management
ServiceJDC has the advantage of a cloud management system, enabling field collaboration anytime, anywhere. Field personnel can easily record and submit data, while the backend team can fully automate the data consolidation and report creation process. This allows the enterprise to promptly grasp the operating progress of multiple teams and projects. The high-flexibility and high-adaptability management function modules can closely align with enterprise needs and usage scenarios, providing a smooth digital work experience for the enterprise.
ServiceJDC has extensive experience and profound observations in field service areas such as equipment maintenance, channel commercialization, logistics delivery, retail sales, household cleaning, and home care. The consultant team, with rich implementation experience, provides professional consulting services, assisting enterprises in seamlessly integrating the system into their operational processes. The system is currently free for entry-level usage with five users or fewer. To learn more, please visit the ServiceJDC official website.
