Customer Success Stories
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Tatung Corporation, founded in 1918, stands as one of Taiwan's earliest publicly listed companies and a global conglomerate. Throughout a century of growth, the company has adhered to the founding principles of "integrity, diligence, frugality, and honesty." Currently organized into ten major business units, Tatung's diverse portfolio spans heavy electrical machinery, cables, motors, smart meters, solar energy, smart energy, system integration, household appliance manufacturing, household appliance brands, and cutting-edge electronics.
Actively participating in both domestic and international product design innovation awards, Tatung has gained recognition on the global stage. Recent accolades include iF Product Design Award, winner of IDEA "Gold" for packaging and graphics, Taiwan's Golden Pin Design Mark, Taiwan Excellence Award, and Japan's Good Design Award. Tatung is consistently hailed by Taiwanese media as a brand representing the nation and a symbol of Chinese worldwide national products.
Tatung is a leader in Taiwan's smart energy management and renewable energy systems. Leveraging its years of industry experience and technology, the company has played a crucial role in Taiwan's national smart grid construction. It has established the country's first smart grid infrastructure for both high voltage (industrial use) and low voltage (residential use) smart meters. Tatung has emerged as a pioneer in Taiwan's smart grid, microgrid, and smart meter technologies. The company has achieved notable milestones in the power and solar energy sectors, receiving international acclaim for projects such as the smart microgrid demonstration park in Linbian, Pingtung County.
The "Tatung Manor," a smart green building constructed by Tatung, has earned recognition from various awards, including the Ministry of the Interior's Smart Building and Green Building Certification, the Taiwan Excellent Smart Green Building and System Design Gold Award, and the Asia-Pacific Intelligent Green Building Alliance (APIGBA) Silver Award for the best smart community case.
In the era of mature cloud technology and the Internet of Things (IoT), Tatung has seamlessly integrated its expertise in electromechanical and system technologies. It provides a variety of smart management system services, including smart energy storage, smart microgrids, solar photovoltaic systems, smart meters, and intelligent energy management solutions. These products and systems promote a sustainable environment characterized by health, safety, and low carbon emissions.
Testimonials
Pain Points
Tatung, which business is diversified from information, electronics, to communication sectors, has long provided services such as government and corporate equipment procurement, equipment leasing, renovation, operation, and information and communication integration. The complexity of managing multiple large projects put huge workload on team and cause a big challenge.
Task Report by LINE, Information Overload
With thousands of work orders handled each month, Tatong used to communicate and report fieldwork status through messaging apps like LINE. The model leads to information clutter and the risk of oversight. Managing and backing up the extensive work records, especially consolidating tens of thousands of form data during year-end, poses difficulties due to the sheer volume of data.
Manual Time Reporting by Personnel and Seeking Solutions for Remote Work
In the calculation of work hours, Tatung has traditionally relied on technicians returning to the company to report their work hours. However, this process is less convenient for remote working employees. With the rise of remote and hybrid work trends, cloud-based tools have become the optimal solution. Tatung aims to streamline its workflow by introducing a system that facilitates work hour calculations.
Manual Excel data analysis and cumbersome integration of complex reports
Tatung used to organize the required data for analysis and created reports manually with Excel. However, checking required data—whether it's for employee work hours, contract category analysis, or manpower distribution analysis—often involves combining data from project contracts, tasks, and work hours for report generation, making the process complex. To streamline this, Tatung seeks to adopt BI or other intelligent analysis tools for real-time, automated reporting.
Benefits of Implementation
Manual Work Reduced through Cloud System, Task Data Easy for Inquiry
Tatung's operational process for the fieldwork team used to in-house customer service team, while technicians would report field work status through LINE, and return to the office to key in their task execution detail. To expedite the overall workflow, Tatung began exploring the feasibility of cloud-based management.
As a cloud management system that supports cross-platform co-work, ServiceJDC seamlessly connects data collected from backend and mobile app, optimizing internal and external fieldwork processes for Tatung.
- For In-house Customer Service Team: Through the ServiceJDC backend, tasks could be quickly assigned. Assigned technicians would receive task notifications, no need for phone call.
- For On-site Technicians: With the ServiceJDC mobile app, technicians can communicate and report task progress for each assigned task. All information and processing records would be systematically stored in the backend database. Customer information and all service history can be easily inquired with a click, helping to quickly understand the relevant history.
- For Administrative Team and Manager: ServiceJDC serves as a database of task assignment. In-house staffs can easily access and filter needed data with search criteria such as customer, date, or other custom parameters invia the web backend. Since submitted forms are linked with tasks, managers can cross-reference tasks and form data for a comprehensive overview, which greatly supports review meetings after project completion.
Government and Private Sector Projects Easily Categorized, Recurring Tasks Easily Assinged with Templates
Given Tatung's long-term involvement in various projects and the diverse nature of its services, ServiceJDC proves to be beneficial for organizing dispatch data and simplifying subsequent searches. ServiceJDC helps in establishing classification for tasks, such as repairs, installations, maintenance, education and training, on-site support, etc., enabling easy queries for subsequent tasks.
Moreover, for tasks involving highly repetitive information, ServiceJDC offers a "Task Template" feature. This allows Tatung to predefine task categories, required forms, approval settings, and execution timeframes for quick application to new tasks. The feature greatly reduces the chances of missing necessary forms and significantly streamlines the assignment of long-term on-site support, repairs, maintenance, and other project-based tasks—saving substantial effort in management.
Unrestricted Work throu E-Forms, Original Format Seamlessly Retained
Compared to the previous method of returning to the company to log in for subsequent calculations and analysis, ServiceJDC's electronic form enables work processes beyond the office. Engineers working remotely can directly input work hours and submit form data through the ServiceJDC app, saving time and manpower costs. After engineers upload forms, the system automatically aggregates a vast amount of data. In-house staff can view team data through the backend and utilize ServiceJDC's BI business analysis to automatically generate analysis reports, making time statistics much more manageable.
Additionally, ServiceJDC's form linking feature seamlessly integrates the form data into Tatung's existing Word, PDF, and other paper formats. This replaces the hassle of manually collecting handwritten receipts, allowing Tatung to incorporate ServiceJDC's digital forms into its existing document workflow as part of the operational process, reducing the difficulty of transitioning between digital and paper forms.
In-depth Analysis of Team Data, Enabling Automated Report Generation
Historically, creating reports for employee work hours, contract categories, manpower distribution, etc., was time-consuming due to the massive team data and the need to combine various data, including customer, task, form, and contract information. ServiceJDC's BI business analysis has transformed this situation. It can integrate all data within the system, including client information, tasks, forms, contracts, etc. Users can choose line charts, bar charts, tables, etc., for visual representation. The system can automatically and instantly generate analysis reports based on set logic. This replaces the manual report creation process, significantly enhancing Tatung's analytical capabilities and efficiency in enterprise data. Additionally, ServiceJDC allows users to set the frequency of report generation and send reports to supervisors, facilitating regular comprehensive team data reviews.
Trends Application
ServiceJDC also offers diverse functions such as attendance clocking, mileage calculation, contract management, and equipment management, covering all the management functions needed for both in-house and on-site staffs:
- Attendance Check-in: From attendance and shift scheduling to leave, overtime applications, e-approvals, and payroll, the system addresses all HR pain points in one platform. HR staff can effortlessly generate monthly attendance reports without the burden of complicated salary calculations.
- Mileage Calculation: Mileage is assessed based on personnel check-in locations to calculate a reference amount for fuel subsidies. Combined with online application and approval features, the system significantly reduces the need for collecting physical invoices and documents, streamlining the audit and verification process.
- Contract Management: By maintaining contract data in the ServicJDC, Tatung can set contract expiry notifications and create scheduled maintenance task plans. Automatic task assignment saves the time spent on manual dispatching and strengthening long-term and stable customer relationships. It also notifies staffs to prepare for contract renewals, avoiding oversights.
- Equipment Management: Systematically manage assets owned by enterprises or their customers. It can include information such as equipment model, installation location, warranty, etc. This facilitates rapid task assignment or integration with contract management. The system can also automatically create routine maintenance tasks, streamlining equipment repair history management.
Comprehensive Data Analysis for Large Teams — Real-time task assignment integration and a highly adaptable system that boosts operational efficiency
ServiceJDC has the advantage of a cloud management system, enabling on-site co-working anytime, anywhere. Field staffs can easily record and submit data, while the in-house team can fully automate the data consolidation and report creation process. This allows the enterprise to promptly track on operating progress of multiple teams and projects. The management modules with high-flexibility and adaptability can closely align with enterprise needs and usage scenarios, providing a smooth digital work experience for the enterprise.
ServiceJDC has extensive experience and profound observations in field service areas such as equipment maintenance, product merchandising, logistics delivery, retail sales, household cleaning, and home care. The team, with rich implementation experience, provides professional consulting services, assisting enterprises in seamlessly integrating the system into their operational processes. The system is currently free for entry-level usage for up to five users. Visit ServiceJDC official website to learn more.
