Customer Success Stories
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Zhi Bang HVAC & Engineeging CO.,LTD, established in Nov. 1996, is a level A certified frozen and air-conditioning engineering company. Upholding the management principles of integrity and innovative service, Zhi Bang offers professional engineering consulting along with a complete service chain covering design, construction, testing, and maintenance.
The company has completed numerous large-scale projects, including general HVAC systems, central air conditioning and heating systems for hospitals, industrial AC, GMP-compliant food processing AC, temperature and humidity control AC, absorption and chilled water systems, and high-end hotel AC systems. With a strong technical team and a reputation for high service quality and solid revenue performance, Zhi Bang has received multiple gold awards for excellence in engineering.
Customer Testimonial
E-forms makes data analysis eaier
AC engineering repair projects, which can span 2 to 3 years, involve a large volume of documentation, including project acceptance sign-offs and maintenance contracts. These tasks were previously handled on paper by assistants. Technicians had to carry specific documents for each case during on-site services, such as construction progress records and maintenance forms. The paper documents were prepared in triplicate, signed by the customer upon task completion, with one copy left with the customer and the other two brought back to the office for documentation.
Today, maintenance tasks are assigned by managers with digital forms attached. For construction projects, engineers create their own tasks based on the sites they oversee. Data is collected in real time through digital forms. When reaching a milestone for sign-off, all historical data can be exported at once to support customer payment requests.
On-Site Check-In Reports, Progress Fully Monitored
While Zhi Bang HVAC serves customers nationwide, managing attendance and tasks was a major challenge due to employees frequently working onsite. After adopting ServiceJDC, engineers can now check in on location to report task status. Managers can monitor project progress and on-site reports in real time through the “Task List” page, greatly streamlining task management.
Message Announcement Speeds Up Internal Communication
For internal management, HR and the welfare committee can use the “Message Announcement” function to broadcast activities such as team meals, birthday snack giveaways, company trips, sports events, and welfare committee member voting, ensuring quick and efficient communication across the team.
Attendance Report Streamlines Payroll Calculation
Zhi Bang HVAC also integrates attendance management for both in-house and on-site staff through ServiceJDC, covering check-in, check-out, and leave and overtime applications. With monthly attendance reports readily available, the accounting team can easily and accurately calculate payroll.
Data Analysis Enables Accurate Decision Making
Beyond managing on-site staff execution, the management also plans for long-term data analysis and categorization. This helps identify root causes of malfunctions and track part usage more clearly, using data to drive better service quality and boost sales performance.
