[New Feature] The Savior in the Era of Labor Shortages: ServiceJDC's Intelligent Customer Service Platform (ChatBot Service)

According to job search website statistics, despite the economic recovery felt by most businesses in 2023, the "labor shortage" remained unrelieved. Nearly 40% of companies reported extremely tight labor conditions, with customer service and retail staff being among the most severely understaffed (over 30% short). As of November 2023, the number of job openings still exceeded one million, having been over a million for 9 consecutive months, indicating that labor shortages have become the norm.

In this era of labor shortages, businesses face the challenges of constant customer service staff turnover and recruitment struggles, leading to rising administrative and human resource costs. Staff deficiencies and high turnover rates also impact service quality. To address this labor crunch, we introduce our Intelligent Customer Service Platform, providing businesses with a solution that optimizes staffing while maintaining service quality. Through this highly customizable intelligent platform integrated with the company's official LINE account, businesses can respond instantly to over 70% of common inquiries, service appointments, basic queries, and more, offering customers round-the-clock, consistent, and comprehensive service.

ServiceJDC's Intelligent Customer Service Platform (ChatBot Service) integrates with a company's official LINE account, enabling businesses to create custom service chatbots tailored to their needs. These chatbots can identify customers, respond to inquiries, recognize response content, and set up processes to address requirements, delivering services like instant consultations and automated repair dispatches in real time. With friend management and tagging capabilities, businesses can foster closer customer relationships and achieve smarter customer interactions, comprehensively boosting operational efficiency.

The Intelligent Customer Service ChatBots provide rich components, allowing businesses to customize not only the chatbot's response content and format (text, images, quick replies, multi-page cards, confirmation messages, etc.) but also set up keyword recognition, member identification, response content recognition, and process flow steps. This enables the chatbots to automatically respond, look up information in real time, schedule appointments, and more.

ServiceJDC's Intelligent Customer Service Platform (ChatBot Service) offers extensive flexibility in its application range. Want to see its real-world impact? Let's explore how the intelligent service platform can help businesses deliver better service through a water purifier customer service scenario involving product inquiries, filter replacements, repair services, FAQs, troubleshooting, and warranty checks.

First, water purifier customer service often receives inquiries like "How often should I replace the filter?", "How do I choose the right water purifier?", and "What if my water purifier leaks?". A chatbot can easily handle such common questions with basic responses, recommendations, or troubleshooting steps! As shown in the image below, we've categorized frequently asked questions about water purifiers and presented them using a "multi-page card" format, allowing customers to easily select the question they want to know more about and receive a prompt answer. Automated responses not only enhance customer satisfaction but also reduce the burden on customer service staff.

Next, a common advanced service offered by water purifier companies is repair appointments. ServiceJDC's Intelligent Customer Service Chatbot can collect the necessary information through a question-and-answer process and automatically create a task with complete zonal assignment. In the case study below, when a customer enters the keyword "repair request", the chatbot first checks if the customer is a registered member. If not, it provides guidance on registration and linking.

If the customer is a registered member, the chatbot will follow the process flow and prompt the customer to provide the required information. Once confirmed, the chatbot can automatically identify the customer's location based on their member tag and create a repair task assigned to the responsible staff in that area!

Finally, businesses can establish a comprehensive service channel allowing members to conveniently access information about their products and services, such as warranty periods, repair status, repair costs, and more. ServiceJDC's Intelligent Customer Service Platform integrates modules like Equipment, Tasks, Forms, and Custom Data, enabling businesses to define the data and fields customers can query. Let's explore further.

• Connecting to the Equipment Module - Check Warranty Status

A common scenario is customers forgetting their product's warranty period. To provide convenience, businesses can offer warranty date lookup through the chatbot on their official LINE account. The chatbot connects to the Equipment module and displays the customer's equipment information based on the company's predefined query conditions and fields, such as contract number, warranty expiration date, installation location, and status. Customers can quickly and easily understand their equipment details and warranty status.

• Linking to the Task Module - Check Repair Records

Another thoughtful inquiry service is repair status and history. After requesting a repair, customers may want to know the progress, status, or records of previous repairs or maintenance. By connecting to the Task module, the chatbot can provide customers with access to task data or progress within a specified timeframe, allowing them to track their complete service history easily.

• Integrating with the Form Module - Check Repair Costs

Water purifier companies, whether serving individual or corporate customers, may need to look up service records, part replacements, costs, and more. By integrating with Form data, the chatbot can enable users to query information such as repair service records, and maintenance or installation service forms. Additionally, businesses can provide statistical data by automatically scheduling form data to be aggregated into a custom data table, which the chatbot can then retrieve, such as repair frequency or monthly repair costs. Of course, the service scenarios are not limited to the examples provided – all features can be customized according to your business needs!

To further enhance service quality, water purifier companies often face a challenge: Customer membership data and official LINE friend data are separate, requiring manual entry in both the CRM and LINE systems. This process is not only time-consuming and labor-intensive but also prone to data errors or omissions. With ServiceJDC's Intelligent Customer Service Platform, businesses can easily link LINE friends with their membership profiles, enabling more accurate and personalized service right from the start of an inquiry.

The Intelligent Customer Service Platform (ChatBot Service) provides friend tagging capabilities, allowing businesses to categorize customers based on behavior, needs, interests, and more. Companies can then send personalized messages according to these friend tags, delivering more precise and effective content that boosts interaction rates. As shown in the image below, when promoting water purifier-related products, businesses can target customers who own water purification systems, ensuring the message resonates better with the recipients and reinforcing the brand's professional image.

To meet the needs of small and medium-sized enterprises, ServiceJDC's Intelligent Customer Service Platform (ChatBot Service) not only supports businesses in designing and uploading their own official LINE account menus but also provides a variety of free design templates for easy selection, enabling businesses to create unique official LINE account menus effortlessly.

In the wave of enterprise automation, ServiceJDC's one-stop maintenance service has become a powerful tool for connecting customer service, allowing businesses to seamlessly address customer service, equipment management, scheduled maintenance, ad-hoc repair dispatches, time tracking, progress reporting, work order management, maintenance history, contract management, and performance analysis through a single system. This not only enables more efficient operations and management but also enhances the customer service experience.

ServiceJDC has successfully assisted over 9,000 enterprises across various industries, including repair, commercial, inspection, insurance, engineering, and home services, in achieving automated management. By saving time and costs while boosting operational efficiency, ServiceJDC has become a trusted business partner. If you're seeking a comprehensive solution, consider registering for a trial of ServiceJDC to experience the powerful features and the advantages of assisting businesses in achieving digital automation. Through an intelligent system, companies can respond more flexibly to market changes, provide superior customer service, and unlock new possibilities in enterprise management for the intelligent era.