ServiceJDC's Intelligent Customer Service Platform (ChatBot Service) integrates with a company's official LINE account, enabling businesses to create custom service chatbots tailored to their needs. These chatbots can identify customers, respond to inquiries, recognize response content, and set up processes to address requirements, delivering services like instant consultations and automated repair dispatches in real time. With friend management and tagging capabilities, businesses can foster closer customer relationships and achieve smarter customer interactions, comprehensively boosting operational efficiency.

Apart from handling various attendance documents, they face the challenge of tackling the daunting task of salary calculation. Traditionally, HR had to meticulously calculate and verify employee attendance records, including work hours, tardiness, early departure, leave, and overtime, often using Excel spreadsheets. Ensuring accurate calculations while considering elements such as labor and health insurance, leave deductions, and overtime payments proved to be complex and time-consuming. Factors like personnel changes, adjustments to labor and health insurance rates, and changes in the minimum wage further complicated matters.

With the increasing awareness of people's health, water filters have gradually come into households, bringing healthier and more convenient drinking water to every family. Equipment vendors of water filters play a key role in between, providing one-stop service to households from frontline sales at commercial outlets, marketing, and sales, to backend installation, maintenance, repair, and device dismantling.

In recent years, new technologies, such as big data, artificial intelligence, and the Internet of Things, have driven the wave of Industry 4.0, transforming how the manufacturing industry perceives processes. The focus is no longer solely on technology and manufacturing but also on analyzing and servicing customers through data integration. With rapidly changing market demands, automation machinery agencies must prioritize customer service, especially in maintenance and product servicing. Existing warranties and contract maintenance test companies' contract management, while ad-hoc repairs challenge the response and efficiency of the maintenance team in handling unexpected events. Optimizing overall workflow, improving maintenance efficiency, and accelerating the integration and analysis of team data to establish a close-knit connection between field and office teams significantly impact customer satisfaction and retention rates.