Attendance Management

I have set the location type for attendance as Wi-Fi. How can I check the Mac Address?

The MAC address is the unique identifier for a computer network card. Each card has its own MAC address code. The method to find the MAC address is as follows:

1. Enter “Control Panel".

2. Enter "Network and Sharing Center".

3. Select your Wireless Network Connection.

4. Click "Details".

5. The "Physical Address" is the MAC address.

Some employees work on a rotating shift schedule. How can I set up the system for this?

ServiceJDC supports both scheduled and fixed attendance settings.

1. Log in to the ServiceJDC (web version) with your administrator account>> Attendance 2.0>> Attendance Settings>> Attendance Group.

2. Choose between "Scheduled" or "Fixed" attendance types.

3. If you choose scheduled attendance, you can set up work schedules for employees in that attendance group.

Why can't I edit the "Shifts Schedule List" in the system?

The Shifts Schedule List can only view the schedule for the specified month and employees. If an employee has a fixed schedule, the system will generate the schedule for the following month on the 1st day of each month. For employees with rotating schedules, please refer to the following questions for how to edit their schedules:
How to schedule shifts?

How to upload a leave or work overtime record?

You can upload a leave or work overtime record form web-platform or App.

Web (applied for non-approval form) : Use system administrator to login: ServiceJDC web platform>> Attendance management>> Attendance data>>Leave records / work overtime records.
App (applied all) : Form>>Attendance form>>Attendance_leave approval form>> Attendance_work overtime approval form.

Can I adjust my staff’s error records?

Yes, managers can adjust all of the error records.

Use system administrator to login: ServiceJDC web platform>> Attendance management>>Attendance data>Attendance records. Then, find the “error” records to adjust attendance time / location.
Adjust attendance time / location.

Do I need to approve or reject when the system shows error alert symbol in the attendance records?

Error alert might be location error or time error. Action of approval is just a remark of the attendance records, and it will show a remark in detail “Error / Approval status”.

Select an error alert record.
Select Approval, you can choose approve or reject. Neither approve nor reject the punch in time and location will not make change.
If you select, staff must resubmit a reply for the certain punch in record.

Staff in our company have different working hours, how to set up shifts?

Use system administrator to login: ServiceJDC web platform>> Attendance management>>Attendance settings>>Shifts settings.

* Shifts settings: You can set up punch in / out time, earliest sign in time, latest sign out time, allow early leave / late arrive or not, photo reply settings and rest time according to different shifts.

How can a beginner set up attendance management?

Log into the ServiceJDC platform (web ver.) >> Attendance 2.0 >> Attendance Settings, and set the "Attendance Settings", "Attendance Rule", "Shift Settings", "Attendance Calendar", and "Attendance Location" in order.
- Attendance Settings: set up "HR staff" and define "Holiday Type". The "Employee Rules" function can be used to define the employees to whom the clock-in and overtime rules apply. (The overtime function requires the purchase of the Approval Management)
- Attendance Rule: Set attendance-related rules to automatically check for attendance rule compliance in subsequent operations, such as scheduling.
- Shift Settings: Set the clock-in/out time and rest time for different shifts.
- Attendance Calendar: Set the calendar for each year. For employees of "Fixed Shift", a shift table will be generated automatically based on the calendar.
- Attendance Location: Set clock-in/out locations for employees.
Set up "Attendance Group" and click "Set up Applicable Employee" to add personnel to your set attendance group.
If necessary, you can also set up "Attendance Leave Type" and "Attendance Form Settings" to unify leave and overtime records into attendance reports. (The overtime function requires the purchase of the Approval Management)
- Attendance Leave Type: Set leave types and detailed rules.
- Attendance Form Settings: Set up approval workflows for overtime applications, attendance adjustments, leave applications, leave adjustments, and supplementary applications.

How to view my own clock-in, leave, overtime, and exception records?

Log into the ServiceJDC app (mobile version)>>Attendance>>Attendance Records to view clock-in, leave, overtime, and exception records.

How to set up managers and staff’s attendance authority of all departments?

Use system administrator to login: ServiceJDC web platform>>Basic Information Management>>Staff Account>>Add / View.

In the “user role”, you can set up authority.

*Authority remark:

System administrator: permission to set up / view all attendance data

Manager: Set up / view all authorized attendance data

Field staff / other: View only their own attendance data

Can I set up clock-in/sign-in range and enforce taking pictures?

Yes.

The punch-in range can be set in Attendance 2.0 >> Attendance Settings >> Attendance Location.
Forced photo-taking can be set in Attendance 2.0 >> Attendance Settings >> Attendance Rules >> Punch Rules.
In Attendance 2.0 >> Attendance Settings >> Employee Rule, select the personnel and click “Adjust Punch Rule” to set the applicable rules for the personnel.

Why is the form approval process in the attendance settings not available?

Approval management is an add-on feature that requires an account with administrator privileges to access the ServiceJDC platform (web version). Click on "Upgrade/Purchase" at the top right corner of the page to enter the account information page for purchasing before using the feature.

Note:
After registration, you can experience it for free for 1 month, starting from the moment of activation.

Can the mobile phone be set up to receive push notifications for sign-in/out?

Yes, you can set up push notifications for sign-in/out on your mobile phone. Log in to the ServiceJDC app >> Attendance >> Check In/ Out, click on the "Settings" icon, and you can set the reminder time for check-in and check-out.

How to set up HR Staff?

Log into the ServiceJDC platform (web ver.) >> Attendance 2.0 >> Attendance Settings. On the "HR Staff" page, click "Edit", select the HR personnel, and then set up the HR Staff.

After online scheduling is open, where can employees schedule their own shifts?

Log into the ServiceJDC platform (web ver.) >> Workspace >> My Attendance >> My Work Schedule, and click on "Pre-schedule" to schedule shifts.

How to schedule shifts?

Log into the ServiceJDC platform (web ver.) >> Attendance 2.0 >> Attendance data >> Shifts Schedule List, and click on "Add Schedule" and select the attendance group and the Schedule Period. If " Pre-schedulable" is selected, employees can individually pre-schedule it online.
Click the "View" icon to enter the view page, select the schedule target, and then click "Edit".
There are three ways to edit the shift table:
- Click "+" to individually adjust the scheduling.
- Click "Use fast scheduling", check "Shift Type” and “Location" or "Holiday Type", and then click the button "+" to quickly add the same shift type scheduling. If you click on an existing shift type or if the scheduling time overlaps, it will be overwritten. Click "Close fast scheduling" when done to end the editing.
- Click "Batch Scheduling", select "Date Period" and " Staff " (in multiples) to add a loop rule by checking "Shifts Type" and "Location" or "Holiday Type". The system will sort and schedule the shift table according to the loop rule from the start date. Click the "X" on the right of each loop rule to delete it. If "Existing Work Shifts" is selected, checking "Cover" will overwrite the already scheduled shift table for the specified date range; checking "Skip" will not. Click "Apply" when done to end the editing.
Click "Schedule Rules Check" and then "Deploy Work Schedule" to release the schedule.

Note:
Before release, the schedule will be displayed in the "Unpublished" list and will not be effective.

How to check if the scheduling rules comply with the regulations?

On the schedule editing page, click "Schedule Rules Check" to check the scheduling rules by the system.

Note:
Scheduling rules can be set in "Attendance 2.0 >> Attendance Settings >> Attendance Rule >> Schedule Rule".

How to set up annual leave days based on employee tenure?

Log into the ServiceJDC as an administrator (the web ver.) >> Attendance 2.0 >> Attendance Settings. Click "Attendance Leave Type" and select "Add" to add a new type of leave.
In the "Giving Leave Days Settings" section, select "By Rule," "Anniversary (by On Board Date)," and "By Seniority," respectively, and set the conditions and number of days for leave.

Note: Before doing this, go to "Basic Information>>Staff Account," click "View," and fill in the date of employment and birthday in the "Employee Attendance Data" section as the basis for annual leave.

If an employee forgets to clock in/out, how can it be adjusted later?

Approval management feature needs to be activated.

Log in to the ServiceJDC app >> Attendance >> Attendance Records >> Error Records. Click on the “Absence” and fill out the approval form to apply for adjustment.

How can I submit attachments for leave applications online after the initial submission?

The approval management feature needs to be activated.

Log in to ServiceJDC app (mobile version) >> Attendance >> Attendance Records >> Leave, click "Supplement Request" on the top right of the leave application that requires additional attachments to submit the documents for the leave application.

How to approve employees' overtime records?

The approval management feature needs to be activated.

1. Web Version:
Managers can log in to the ServiceJDC platform (web version) >>Approval>>To Do, to view the overtime application details and review the records.

2. Mobile App:

Managers can log in to the ServiceJDC mobile app>>Attendance>>Approval>To Do (or access Approval>> More) to review the overtime application and approve the overtime records.

Can employees clock in/out from overseas? How to set the time zone for attendance tracking?

Yes.
1. Log in to the ServiceJDC backend (web version) using the administrator account>>Attendance 2.0>>Attendance Settings>>Attendance Group.
2. Click the "View" icon next to the group you want to edit.
3. Click the "Attendance Location" tab and add the locations where employees can clock in/out.
4. Check the "Time Zone" option and select the time zone you want to set.

2. Enable "Allow Apps to Request to Track"

3. In the Outwork app settings, enable "Allow Tracking".

You can upload a leave or work overtime record form web-platform or App.

Web (applied for non-approval form) : Use system administrator to login: ServiceJDC web platform>> Attendance management>> Attendance data>>Leave records / work overtime records.

App (applied all) : Form>>Attendance form>>Attendance_leave approval form>> Attendance_work overtime approval form.

Yes, managers can adjust all of the error records.

Use system administrator to login: ServiceJDC web platform>> Attendance management>>Attendance data>Attendance records. Then, find the “error” records to adjust attendance time / location.

Adjust attendance time / location.