Message Management

Message Management

How to send Normal Message and check message?

1. Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Announcement> Add”;

2. Select “Normal Message” as Message Type, enter data into cells according to description (【*】indicates required fields ), click “save” to send.

3. Once successfully sent, message could be checked in ServiceJDC App. Click “Normal message” to check.

Could I edit the message that has been sent?

The message has been sent is not editable.

For any modification, please copy and delete old message. Follow the steps as below:

1. Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Announcement”; Click the announcement to be modified.

2. Click “Copy”, a same but new message will pop out and ready for editing. Edit it, and click “Save” to complete.

3. Return to the message announcement table to delete old message.

How to check whether the message has been read by employees?

Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Announcement”; find【Read Status】to check whether the message has been read by employees.

How to send Interactive Message, check message and reply to questionnaires?

1. Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Announcement>Add”; Select “Interactive Message” as Message Type, enter data into cells according to description (【*】indicates required fields ).

2. Go to Survey, click “Add,” edit question numbers, description, Type, (Radio Button, Checkbox, or Word Box), Range (please use a half comma to separate) and whether it is required to fill in. Click “Save” to complete.

3. Once successfully sent, message could be checked in ServiceJDC App. Click “Interactive message” to check. Click “Survey” in message to reply, until 100% completed, then click “Send” to upload.

How to check the Statistical Result and Survey Response Rate of questionnaires?

1. Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Announcement”; Check【Survey Response Rate】and【Survey】

2. In Statistical Result, the charts and details could be found. Details are exportable.

How to check the Message announcement that has not yet been announced?

Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Announcement”; Select【Unannounced】in Announcement Status to filter the unaccounted messages.

How to categorize the message?

There are two solutions to create categories for messages.

Solution 1: Login to ServiceJDC back-end platform (web page version), go to “Message Management> Message Type Maintenance” to create, edit or delete message categories.

Solution 2: Login to ServiceJDC back-end platform (web page version), go to “Message Management> Add.” Create directly under message categories section.