Situation 1: An E-mail address is available in account setting.

1.Please visit ServiceJDC back-end platform (web page version), click on “Forget my password”, enter【enterprise account name】and 【User name/cellphone numbers/e-mail address(chose one from three to enter)】, then click “Reset my password”, system will sent a password reset verification e-mail to your registered e-mail address. 

 

2.Check your e-mail, click “Reset my password” webpage link and reset a new password.
 

Situation 2: No E-mail address is available in account setting.

1. Request the staff who has manager permission to login ServiceJDC back-end platform (web page version), go to “Data management > employee account.”

2. Find out the employee data to be changed, click “Reset the password” to change password into the same as account name.